Oasis Yaaxlum

The best thing about the holiday was the concierge, Leandro and manager Humberto, who helped us in every way to make our holiday more comfortable. Leandro especially was there to help on a daily basis, as we were bitterly disappointed with the location. Leandro's customer service skills were excellent.

The holiday was booked as a surprise for my wife, due to suffering ill health and also to celebrate a significant birthday. From the moment I booked this, back in June this year, my experience with booking.com has been dreadful. The way the property is marketed on the website is false and ambiguous. The property is in the middle of the jungle and various construction sites! I have made a complaint about my teatment from the booking.com customer service department but have been ignored. I want to make a further complaint about my treatment and subsequent holiday. I want the direct contact details of somebody in authority at booking.com. so that I can give a detailed complaint backed up with pictures. I want to stress the only positive things about the holiday was the staff on site, especially the concierge Leandro.The apartment that I upgraded to was nice but the location was dreaddful!

magnifique appartement.

"Oasis" really describes this place well. Lots of plants everywhere and a big pool in the center. The appartment was spacious, clean and had everything we needed. The building is also guarded, so we always felt extra safe. The staff is awesome, Leandro our concierge was really helpful with all our questions. He made sure we were able to reserve some bikes to rent some days in advance and was always reachable by phone or in person. Speaking of bikes, its very nice that those can be rented right where you're staying.

Being located in La Veleta, this place is a little bit outside of the main part of Tulum. Lots of things in the area are still under construction as of January 2023. That means there are not a lot of places like cafés around, the streets are partly in a very poor condition for e.g. biking and there can be a little bit of construction noise, although the windows in the rooms isolate well. All of that is not the properties fault though, just something to keep in mind.

nothing is under construction

nothing is under construction Crazy noisy someone stole me money from the room

Lovely room, excellent bed and an attentive concierge in Leandro. 24 hour security always on patrol.

Location is about 1km from the bars and cafes and even further from town centre. Site is still under construction as are the surrounding sites however this was only a noise issue one day. Pool is lovely but is a heat trap and is very warm. Complimentary bike or discounted scooter hire would be greatly appreciated. Shower isn't very powerful, could do with better water pressure or a larger head.