Serene Quays

Yooo the place is excellent, nice breeze, safe for kids and easy to go to beach , walk to shaka marine. I definetely enjoy my stay, friendly workers. Good comfort. Its easy to locate

Extra bicycle its a bonus , my kids enjoyed a ride but all its perfect

1. We loved the location. 2. Loved the size of the apartment 3. Reliable wi-fi

1. The receptionist was unprofessional, unbothered and rude. 2. The fact that the R1500 breakage fee is not advertised upfront is some sort of false advertising as its only communicated once you pay your full booking fee, and without the R1500, you are not given keys. What if one hadn't budgeted for that? 3. The floors were sticky and slippery, we assumed it must have been something used to mop and clean the floors. As a result walking barefoot was a No No! 4. Toilet paper provided was insufficient and it ran out, with no replacement on sight. Later on when we asked the cleaner why this was the case, she advised us that we were expected to buy it out selves. That's ridiculous. Providing an extra roll of toilet paper surely won't inconvenience the business. 5. There was a dishwasher on site but with no dishwasher capsules to use the dishwasher, which defeats the purpose of having it on site. 6. The bedding used in the master bedroom was smaller than the bed (wrong bedding for the bed size used) . 7. There were no extra towels provided. For a family of 4 staying for a weekend, that could be a bit difficult and an inconvenience. 8. The key system used is an inconvenience as only one set of keys is provided and the tag is needed to Open the door to the underground parking. It's not practical when there's a family of 4 (2 adults) sharing 1 key as it means when one leaves, the remaining one needs to go to the basement to open for them as they can't be left at the apartment without keys. 9. The Master Bedroom bed and the pillows were hard, as a result we will be visiting a chiropractor tommorow. 10. The first day when we arrived at the boom gate, It was confusing as the security personnel didn't know what Serene Quays is. I think it's important that this information Is communicated.