A3 SALAMANDER Umhlanga DURBAN

The cleaners just walking in whilst having breakfast, happened twic

it was a very good location and communication to owner was good.

the cleaning and access to staff. we found that when the ladies came to clean they were there for a short period and really only made the beds, dishes and mopped floor only. the bathrooms weren’t cleaned and our bath towels weren’t changed. I had to request new ones. also if something went wrong we could not find staff at the location. also when the lock didn’t work we had to contact the locksmith ourselves

We were given extra towels when we asked for them, and the agents responded promptly concerning a broken light.

Our family believes this place should not be on the market as a guest house at all. It is just not suitable as holiday accommodation generally, even worse if you've just run the Comrades. It is a multi-level place, with bedrooms in a dank, damp, mouldy lower level where there is no proper ventilation. When we opened the cupboards, we were assaulted by a strong smell of mould. To get to the bedrooms, you have to contend with flights of stairs, which are no fun when you're coming back from being pummelled by Comrades. The one bathroom was like a hole in the wall, where they had squeezed in a toilet and a bathtub. It was essentially unusable. The master bathroom had a shower that had mould on the shower floor. Both bathrooms lacked ventilation and the windows opened into what seemed like a passage/storage area - it was too dark for us to see. I'm writing this review to warn others. It was so unsuitable, we even left a day early.

location was great

communication