La Casa de Lope de Rueda

Ubicacion

No nos gustó nada el único baño con ducha estaba quebrada y al llegar encontramos una fuga de gas que puso en peligro nuestras vidas

Ubicación

Que problema para poder ir a casi media hora por las llaves

c'est un cauchemar cet appartement j'étais avec 4 enfants, nous sommes pendant l'hiver aucun chauffage ne fonctionne ,chaises et lits en lambeaux je quittais à une 1heure pour trouver un hotel.les enfants qui commencent à trembler de froid, le comble et que lendemain je suis retournais pour remettre la clé je trouvais ils ont déjà logés d'autres personnes pendant les dates mon séjour payés.

les équipement sont usés il doivent changer et booking ne doit pas recommander cet appartement à la famille ;les chaises,lits et douche

Location

Key pick up far away Not enough toilet paper No coffee

Seulement l’emplacement, sinon tout était vieux et pas entretenu. Mauvais odeurs, tout était vieux et peux entretenu.

La réactivité du personnel, nous avons par chance pu récupérée les clés un jour après, dans un endroit très loin du centre.

I contacted booking and the management company to inform then of the premises being dilapidated and there was no hot water. I informed the management immediately upon arriving. They did not repair or investigate. I left the following day and had to pay for another hotel. No one has responded to my request for a refund. This premise was a hoax. A complete misrepresentation. I own an apartment two blocks away, I am ashamed that booking treats its customers this way and permits that property to be listed through its service.

Location and apartment size.

Booking.com should not allow listings like this. I’ve never felt so helpless as a customer. This was one of the worst travel experiences I’ve ever had, and what made it even worse was how Booking.com handled it. After being scammed by another host on a different platform, I made a last-minute booking at Holplace’s apartment near Parque de el Retiro, Madrid. The photos looked nice, but the apartment was uninhabitable. To start, I had to travel 25 minutes just to pick up the keys. The apartment itself was spacious and well-located, but that’s where the positives end. There was no air conditioning in 95+ degree heat, and no fans, despite Holplace claiming they were in the unit. I messaged them before 7 PM, and still, no fans were delivered that night. My son had a soccer game, and I couldn’t go out to buy any. We slept on the floor because the bedrooms had no airflow and were unbearably hot. The water came out ice cold, and the shower had no mount, just a handheld nozzle. The apartment smelled musty, tiles were cracked, and cigarette smoke came in constantly through the windows. This place hasn’t been renovated since the early 1900s, and it shows. Holplace eventually brought fans the next day and temporarily fixed the hot water, which failed again within 24 hours. Then a window shattered from a wind gust, and I was wrongly accused of leaving it open, even though I had consciously closed it. The window was ancient and clearly the most fragile in the entire building. Holplace didn’t show up to help, I did the cleanup with the building president. I contacted Booking.com customer service hoping they’d step in, all I got was a generic “we’ll get back to you in 24 hours.” That response never came. Not even a follow-up. I’ve never felt so helpless dealing with a travel issue. Booking.com, how is this listing even allowed? This place was unsafe, falsely advertised, and managed by a company that clearly doesn’t care about guest wellbeing.