The Penthouse at Waterside Grange - By Tempstay

Extra charges for any damage which was not mentioned when I booked

Quiet location. Called the contact about the lack of cups and cutlery, they were very apologetic and they did sent some to the property within a couple of hours

Very small bed, mattress lumpy. Arrived after a 2 hour trip, booked the place for 4 people, there was only 2 cups and 2 forks short in the cutlery drawer. There was no window in the main bathroom and the fan wasn’t working. The fan was also not working in the en suite shower room. Carpets in the bedrooms were very stained. Better if the floors were tiled when there are so much foot traffic.

Nothing at all about this property

I booked for 4 adults and a 12 year old child . Very disappointed with this property . Upon arrival realized there was only parking for one car so my son had to park 300 yards further down the road as road was filled with cars , Upon entering the property noticed front door to the lobby was battered and lobby and hallway itself was filthy. Once in the apartment as we started to unpack we realized that 2 of the freezer doors were smashed , the sanitary bin in the bathroom was broken and also a large hole in the wall as well as black mould around the bath sealant .There were many stains to the 2 bedroom carpets and one bedroom did not have a wardrobe but a broken clothes rail which leant to one side therefore was unusable and also a broken bedside drawer unit . When we pulled out the sofa bed in the lounge we realized it was broken and did not stay up therefore my 12 year old Daughter had nowhere to sleep !! The second bedroom also had a broken bed which was snapped in the middle so there was no way of even attempting to make do and therefore my son( adult) also had nowhere to sleep , and there was no headboard on either bed as shown in the photos The sofa had stains all over and a couple of the cushions were split . In general this property has not as clean as many of the skirting board were dirty and to top all this there is a railway track which runs immediately behind the property which you could hear with or without the windows open I was very disappointed and embarrassed to say the least as this was a holiday I paid for to treat my family Needless to say none of us unpacked and I phoned Booking .com to inform them to complain . Booking ,Com were very helpful and found another property for us but which was 7 miles further away from Windsor where we wanted to be near but to the standards which we expect and as described .We were also stressed and upset from all this and having to relocate we wasted the first day of our holiday. Not happy