Chalet Viola

The chalet was an ideal place to stay while our family was visiting the Wengen area. It’s a bit of a hike to the house, having to roll our luggage through the loose pebble path, but the directions given were great. Communication from the host was excellent, and the place was clean and well prepared.

One minor complaint I would give is I was thrown off by the advertised washing machine, when actually this is meant to say there is a pay laundromat in the town of Wengen.

The area is very nice and at a good price. - The host was respectful and communicative all the time. - 5 mins walk to the centre and ski lift. - The flat is refurbished and it looks like new - It has EVERY little thing that you can think of. Previous clients have left spices and oil which we could use, and then left some more of what we bought for the next. I loved it! - Shower is good - Area is very quiet - Cheapest rental in the area

These are the things I didn't like: - The natural wood is super dirty. It has a layer of black dirt sticked to it from the use. The host said that this is natural wood and that "it's very hygienic". I took the freedom to clean a small portion with water and cotton, and the wood went from black to white. You need to address this. - Others have complaint about the mattresses and I agree with them. They are low quality mattresses. The host told me that they were only a few months old, but they are already out of shape (they are clean, though). Also, the sofa bed is hard as a rock. - The pillows are a 1/10 stars. - We were given two towels: small, scratchy and with stains of bleach with the form of shoes. Art attack? - Kettle was full of limescale which we had to clean to be able to use it. - When you get into the flat there's this smell of dump (someone else has complained about this in the reviews as well) - Indications to the flat were poor probably due to english not being their first language. Here's an improvement: ... after going under the bridge, take the the second exit to the left (the first one is after the bridge, the second a few meters after). Walk along and when the street splits in a V shape take the right street. Chalet Viola is at the end of the street on the right hand side. With the proper care can go beyond 9 stars and have recurrent clients, but we aren't coming back for now. I wish you the best of luck.

Clean and convenient. Everything you need available and even a small terras to sit in the sun after a day skiing! lovely view.

A lot of little facilities

We could get the cooking plates to work. In the end I found the solution for unlocking the child lock. So I updated the home manual.

The cottage has a beautiful view, which is a bit obstructed by buildings in front, because the apartment was on/under ground level. Amenities were good, home furnishings were in a good condition.

We were not aware that the apartment is actually in a basement, which has two negative consequences. One - the rooms height is very low. As a person of 183 cm I could almost touch the ceiling with top of my head, I WAS hitting chandelier with my head, and I couldn't enter the apartment walking straight (see pictures). In the bathroom, you literally can't take shower standing, because your head hits the ceiling. The other consequence - the apartment smells like damp concrete walls - maybe the walls are not insulated from the ground. It is unfair that these facts were not mentioned in the object's description. As for the bathroom, sometimes there was an unpleasant smell from the pipes. The ceiling was not well insulated from noise - we could hear people walking all evening. Another gripe was the bed. The mattress was of a poor quality, it was not even, or maybe the frame was broken, because you could feel holes and bumps under your back. We were also very surprised by how strict were the rules provided by the host for the guests. There was only one bag for trash. According to the rules, you must buy another bag if you fill the first one, which will happen if you stay a bit longer. When leaving, you cannot leave the trash in the apartment, you must go to another street to throw it away. You are more unlucky if you have glass trash - according to rules you must go to some another hotel to leave it there. Additionally, you must not leave any food for other guests, you may use only specific cutlery for frying pans, take special care of the floor, etc. I've never seen such restrictive rules anywhere in the world. I felt almost as if I shouldn't use or touch things not to wear them out... The impression was not very hospitable. To be honest, I'm not sure we would choose Chalet Viola for our stay if we were aware of all these facts.

Close to the COOP supermarket and train station. Nice views from the chalet.

Needs a good coffee maker (Keurig, Nespresso etc) and also needs a more comfortable bed mattress and sofa.

The apartment is really nice and comfortable with amazing view. In the kitchen we found everthing we needed. Landlord is very nice, she made sure we had no problems. We spent really beatiful time there.

Nothing

The apartment was spotless and super well equipped with anything you might need during your stay. In particular, it had all necessary kitchen appliances. It was very comfortable and functional. We had a superb time in Wengen.

It wasn’t ideal that we had to pay via bank transfer because they didn’t accept credit cards.