Gacelita Cozumel

It was a very spacious room and the owner was very welcoming. There was air conditioning and good wifi. Unfortunately the kitchen is very ill-equipped. There is nothing to cook on, no cooking utensils or chopping boards, and no cups. It’s really just a fridge/freezer, rusty cutlery, a blender, and plates. The location is also quite far from the centre, it would be hard to access without a car, scooter, or use of taxi.

Upon arrival I was told the apartment I booked was now a long term rental however a slightly bigger one was offered.

LOUD music from afternoons and 10pm-3/5am every night including Sundays. It sounded like a party in our bedroom and my children were crying all night and too tired to do anything all day. Also too noises for naps in afternoon too. No water in bathroom to start and none in kitchen. Later this became NO water and no electricity/ac either. Owner blamed neighbour for noise and wouldn’t respond about reading when I said we had to leave. We had to sleep at a friends place and then when I finally returned for the last of our things there was no electric or water and the musics had started I also asked the owner for things to clean. He said but my own from the local shop. It’s a short rental on booking.com and I also paid extra fees. I intended to clean however with no water or ac and the noise for my kids (and not what I needed to clean) I just had to leave. Owners didn’t refund just abusive messages and photos of the washing up and floor I couldn’t mop and toilet I couldn’t clean. What’s worse…when I told him I would open a dispute for my money and would leave an honest review he THEN started messaging and posting my name and family everywhere saying I ruined his apartment and left it dirty. Also that my toilet trained kids peed in the bed and broke things. All bitter lies. Was very sad and sad this happened. All other residents of the island were most welcoming. I’m still in shock a family was treated this way and he even tried to defamation of my name locally in revenge for booking.com dispute and review!!!! However those who met me and my children of course knew the situation. Avoid!!!