Lazy Lizard 23

The property is spacious and well furnished. The ocean view was amazing and the location of the building is also good.

The host was exceptionally rude, dismissive and difficult to speak to from the get go. The host was an agency and the person was called Kim. Kim was very difficult to get information from, she was rude when i called to enquire as to where i should collect the keys and it felt like she was doing me a favour allowing me to request the keys. The same agent refused to assist when the tv would not work and a lack of eating utensils was highlighted to her. She even had the audacity to ask my wife is she knows how to operate a television when we told her that the tv was not working. She kept saying that she cant help and that no one complained before? The apartment was boiling hot in the bedrooms that did not have aircons and the same agent refused to assist with even a fan when we told her that the rooms need a fan bearing in mind the humidity levels at the time. There was an escalation that eventually led to the retired owner of the letting agent having to step in and assist. This was not ideal as we had to waste valuable paid holiday time to oversee tv repairs and await delivery of fans etc. To make matters worst , the agent had an attitude that bears semblance to the old South Africa in all negative ways. The stove was not working at first and the oven was giving off a smell that we had to once again report and complain about continuously to get assistance. The rate that was charged for this flat was not in any way corresponding with the value received. There was no tag to gain access to the parking garage or the pedestrian gate that allows access to the beach instead we had to wait for a guard to come each time and open such gates for us? Their excuse was that people bring their friends in? To be clear, we have never done such and were only 5 people in a 6 sleeper throughout the stay. The guards are rude and obnoxious and even don't greet those they choose not to and have no respect in general. I am not happy.

Location very good

The property is not taken care off....they cum swip every second day...thy don't do dishes or beds...it was a disaster I have never seen..the agent very rude...we left before the end of days required...I could not stand it...I thought booking.com have standards for their properties...

It has family love, I love the view when you wake up . It has given me hope 😀

Nothing

The sea view it was exceptiional

The first thing that shocked me was the deposit money of 3000 or else i would not get keys ,imagine if i didn’t have money please let me known or add it on booking fees not the instructions .second thing is that they were no drying towels .it was my first not finding towels had to go back to the booking to read the instructions that they do provide the towels at an additional cost , the toilet paper they provided 1 which was an inconvenience for a person who booked for 3 days ,the mere reason we go for vacation is to relax and not worry about this .please rather add it to the booking costs

The views

Stay was to short

Good location

Instructions to thr place, the paint on the google pictures are different to the one on loction asa result we got lost