Chez Nous Zermatt

The apartment was very well designed - it had everything you need for a longer stay! Bed was very comfy, balcony was furnished with couple of chairs, sofa and tables, so you could start or end your day with a cup of coffee, hot chocolate or glass of wine, sitting on the balcony and admiring the mounting view and Matterhorn peek. The location of the apartment was quiet so you can enjoy peaceful mornings\evenings. Internet connection was very good!

In the laundry room, for the locker, it would be good to put a locking device with a code, instead of the sophisticated keyhole. Current locking mechanic allows someone else from another apartment to lock it and then only he\she can unlock it and that way cut the access for the rest of the guest. Although I had a great experience with the host during the check in, I had a situation (thankfully not something urgent) where I had troubles getting in contact with the person, given to me as a main contact - this situation created uncertainty and negative experience for me. As a travelers, going in a foreign country, foreign place, we relay on communication with the host\hotel staff - someone we can contact in case of need - failing to do so, creates uncertainty, lack of trust in the host and unpleasant experience despite all the greatness of the accommodation.