Studio Apartment - Offline Bookings

Everything. Staff was very helpful. The apartment had everything you could possibly want. Lovely and clean.

In the ad it doesn't state a £70 deposit is needed so when you book its abit of a shock and quite hard to get at 9pm.

Very clean and cosy

Self contained flat with decent facilities. Kitchenette decently stocked with cooking equipment. Conveniently located a short walk from the train stations, shopping centre and restaurants.

The stairway/hallway up the flat is awful. An overwhelming smell of damp/mould/smoke which seeps into the flat itself, I had to open all the windows and leave the flat for an hour or so to air it out. I did inform the host of the smell. TV didn't work. Doesn't have an aerial. The bathroom is fine but the toilet is very badly placed with no room between the edge of the toilet and the sink.

The stay overall was reasonable, could make do with what was available to us as we were there for just a night

Clearly the property wasn’t cleaned properly beforehand as there was a cigarette bud found which didn’t belong to me as I don’t smoke, but resulted in losing my security deposits despite going back and forth querying it with the host. Cleanliness was taken lightly and as a result I had to take the hit for it, it was clearly disguised well in the property which was really upsetting

paid a £70 deposit that was supposed to be refundable within 7 days, but I ended up waiting for 3 weeks. During that time, the host apologized for the delay and assured me the transfer was coming, but another week passed. After an entire day with no response to my messages, I finally had to report the issue to Booking.com. Only then did I receive my deposit the next day. Be cautious: the link sent by the host for payment did not work correctly, so I was asked to transfer the deposit directly to the host’s personal account. Additionally, I waited over 2 hours to access the apartment as I had not received check-in instructions. The delays and difficulties with both the deposit and getting access to the apartment were extremely frustrating. Overall, the apartment itself is very nice and close to the city center, but unfortunately, the communication and these issues with the host were disappointing.

Brilliant stay hallway bit shabby but apartment was clean and lovely

Nothing