Apartment Barcelona

Comfortable, clean and nice apartment, good location in the city center. The cleaning lady comes every 6-8 days, she is very friendly and pleasant in communication. They made White paper for us.

Terrible communication with customers: rude, aggressive, "leave if you don't like it." If you think I'm exaggerating, you can look at the responses to the reviews with a low rating - you will get same if there are problems. This cannot be attributed to translation errors (the staff does not speak English, communication is written through a translator), because aggression and mockeries are obvious. After the first interaction, we just didn't ask about anything else, we didn't want to spoil our mood. I think this is the purpose of such answers. There is an elevator in the building, but it is not accessible. Perhaps they don't want to pay for it, although the story of why it is unavailable is probably always different. It's pretty hard to get up with suitcases. If somewhere in the reviews there is an answer "The elevator has already been repaired" - I do not recommend believing, I believed and dragged heavy suitcases.

The worst experience I have ever had. There were dirty when we arrived and first thing that we did - we took the vacuum cleaner and cleaned. There was some unpleasant smell. Also curtains smelled of smoke. From the morning somebody drilled behind the wall all day the whole week, it was very noisy and unreal to stay in the apartment. You can not use the elevator. It requires a key which the host doesn't give to you. The wash machine didn’t work (we didn't understand how to turn it on at the beginning), we texted about it to the host, but he answered like: “You’ve just arrived and already use a wash machine! Go to laundry, it’s near. And wash machine works”. It was rude. Nobody said before that we have to pay for a dog. We took cash only for an apartment (price in our booking), so we had to go to ATM for additional sum. It isn’t convenient when you don’t have time for that. And opposite the window is the window of another house which seems very creepy.