Residence Trunka Lunka

La posizione, la dimensione molto comoda della casa

Check-out was really fast and pleasant (opposite to the check-in).

Sound insulation in the bedrooms was really bad, so don't expect quiet mornings. And there's no point to leave your ski boots in the dedicated area, because heating starts only at 8AM (when many skiers are out on slopes already). Therefore many skiers walk with ski boots inside the building making a lot of noise.

The location of Trunka Lunka is excellent, right at the cable car, also within walking distance to shops, restaurants, and also swimming pool (centro acquatico), with free entrance with a valid skipass (warning - swimming caps are mandatory, so bring your own if you do not want to buy one for 6 EUR). Reportedly also the ice rink right at the residence is free, but we did not use it. The appartments were great value for the price, the kitchen was well equipped with dishes. Unlike to some previously reported reviews, we always had plenty of hot water and excellent water pressure.

The wifi internet worked only in one of the two appartments we had rented (did not work in the 3-bedroom appartment no. 8, worked in 11). We and also guests from other appartments were reporting the issue, but they were not able to fix the problem.

it was warm, unfortunately the shower was not warm anymore when we arrived later at night. During the morning and day the shower was warm. Easy walk to the ski lift.

Communication with staff was not great. also bed lining is not included in the price, I am glad they contact us about this in an email. When we arrived after a long journey it was not clear where to get the key from. A simple email with instructions would have been nice. There was no toilet paper in the apartment. Very nice if you arrive after a long trip and there is no toilet paper or something to wash your hands with. Also two double beds were made with sheets. But we were with 4 people that don’t sleep together. We called them and they said that we have to sleep together for one night and they will fix it the next day. I offered to make the beds myself but the bed sheets were not available they told us. Very poor customer service.