Apartment 13 Santana Pebbles, 164 South Beach Road, La Mercy

Very nice and clean facilities, well equipped. Perfect location, very close proximity to the beach..Friendly staff.. Thuli, the cleaner, was very helpful with most aspects of our stay. Our stay was pleasant. Would revisit and recommend!

Details related to check in/ gaining access to property are not communicated upfront with gates.. Proper arrangements weren't made for our arrival, and communication thereof, which delayed entry into the property and caused frustration. Similarly struggled with checking out and leaving the remote/keys

The property size was good.

The property looked clean but wasn’t clean at all, there were roaches. They did have an insect spray available so they clearly aware of the issue. The main bathroom has glass but not frosted so was not comfortable to use the toilet. I arranged with the owner to check in earlier, around 12. We arrived around 1:40 but upon our arrival the unit was not ready. The host/cleaner came out and asked that we park on the road and wait until she is done. Absurd! I told her I arranged an early check in and she just said she knows nothing about this. I asked if we could park inside and let us leave our luggage so we can go to the shops while she was busy which she agreed. My daughter stayed back and they only got done around 3:30 so had I not asked, we would have had to park outside and wait the entire time. The cleaning fee is forced on you and only because the owner wants to check on you, how many people are in the property, if you have visitors, how many are there. The cleaners only changed the bedding in 1 room for the duration of our stay. They didn’t pitch on the one day or rather came around 4 in the afternoon and I wasn’t available. I waited for them until 2 in the afternoon so wasted an entire day. They expect you to leave the place unlocked. When they did come, they left the unit unlocked which made me very uncomfortable. The host is unfriendly.

The location was spectacular. Loved it

No cleaning services came to clean up, even after I called and requested the cleaning lady she said she doesn’t work during holidays which puzzled me because places like that operate more on holidays. Very disappointed with regards to that.

The view of the sea from the balcony.

The bed was uncomfortable.

The place was comfortable,safe and we had our own privacy....alot of space for kids to move around....the morning breeze of the sea was breath taking.We really enjoyed our stay...Thuli was very friendly.

The couch pillows and bed throws where smelling abit off.....infuser around the house and the use of comfort softer on the linean wil also help with the house smelling good.The house is so hot yhooooo,we had to sleep with open windows on the other bedrooms...except main bedroom

The tranquility and the view

The owner was abrupt and rude. My check in was past 7pm as the owner had left keys with a domestic who was unreachable and unresponsive during my journey to the destination. She failed to provide me a service that I paid for and left me and my family stranded until she got hold of the domestic . The owner blamed booking.com for taking my booking as if she did me a favour (which I paid for) There was no WiFi, no TV stations, no remotes, nothing.

The location was great

* Back up lights during load shedding * The option to book for 2 people (I only had 6 people on the 3rd night but had to pay for 6 for each night yet there were only 2 people on night 1 and 2) * There was not much cleaning on the first 2 days but we wee charged over R200 per day for a cleaner - we only needed the cleaner on the last day but there was no option to select this * there were also some property service fee added at the end of around R850 - that made no sense - this should be included in the accommodation fees as compared to adding on at the end