Apartments Vidovic

When we arrived, I called Marina and waited only a couple of minutes and then her father gave us the keys. He does not speak English, but he uses a translator or calls Marina if needed, so the communication was ok. When the water heater stopped working, Marina's father came in a few minutes and he fixed it. They have a very cute dog.

We specifically searched for dog-friendly accommodation and were drawn to this listing due to its appealing photos of modern apartments. I contacted Marina in advance to confirm if bringing our two small Maltese dogs would be fine. After paying a €150 deposit, we were shocked to be asked for an additional €130 upon arrival, which was not mentioned on the Booking invoice. When we explained that we didn’t have enough cash at that moment, Marina told us over the phone, "You didn’t ask if there were additional charges, and pay it now." She then sent us to an ATM near the beach, but there was none. After a 10-hour drive, my boyfriend had to drive to a supermarket just to get the cash... I don't this this is how you treat your guests... The apartment itself did not match the advertised photos in the main advertisement. It was located underground with a small, smelly bathroom, some moldy spots, and no proper ventilation. The kettle and sink leaked, the water heater broke once, and the bed was too small and uncomfortable. The "terrace" was tiny and next to a parking space, making it unusable. Having visited Povljana over 15 times, this was by far my worst accommodation experience. Had I known about the hidden charges and the true state of the apartment, I would have booked elsewhere. Very disappointing.