Stylish Apartment With Atlantic Ocean Views!

The communication was poor. Agent didn't come back to me regarding remote of the gate. Had to go to security to assist me with the remote. With the booking there was a R625 for cleaning, but the room was not cleaned during our stay, otherwise the stay and the room was value for money. Thank you.

The location and the view was perfect

The shower walls needs to be cleaned, the pillows were not properly clean, cushions on the sofa need to be changed or be cleaned, they were visibly dirty and the couch, there was hair around the corners of the couch I had to sweep the floor myself

Very nice and helpful lady managing the apartment

The stay itself was ok, an unpleasant situation, watch out for the staff. After the cleaning lady's visit, 2000 ZAR was lost

The apartment was truly beautiful, the view magical

4 night stay and no housekeeping despite a R500 charge for cleaning, there was a problem with the wifi reported yet absolutely no follow up was done. 10am on the dot on the check out day, there was someone to essentially kick us out. Where was this sense of urgency when it came our complaints during our stay?

The view from the patio brought a great sense of the city life. Everything I needed was sorted and the place itself is neat. The open floor plan allows for free roaming without knocking into anything, a sense of freedom.

The remotes were confusing to figure out and the batteries were almost flat making it hard to navigate the TV. I wish there were spares available in the draw in case of such scenarios happening.

Parking spot was included, bed was quite comfortable, apartment had a dishwasher and a washing machine/dryer, which was very convenient. Security guards in the building were always helpful.

This apartment is in a desperate need of a spring clean and a repair. Unfortunately, it was very dirty, shower was covered in mold, couch had a layer of dust and dirt on it, kitchen table was dirty, same issue with the floors. Lots of broken things, some of which have been mentioned in previous reviews, but are not getting addressed (bathroom mirror leaning on the wall instead of hanging, rubbish bin broken). TV had no channels set up, antenna wasn't connected and it was impossible for us to do it as TV is mounted to the wall. The 'smart' Netflix connection was turning itself off every 5-10 minutes, making it impossible to watch anything. Drawers under the TV are full of junk from previous clients, need to be cleared out and cleaned. We got two automated messages from the managers offering help and 'checking in', but when I sent two messages advising of issues and asking for help, I got no response.

I like the views, the place is clean, the place is safe and convenient

The bedroom and bathroom has no windows

The location was great and the host left clear instructions to access the property. I also liked that there was parking available. The bed was very comfortable and the towels were in great condition.

It was incredibly frustrating for me to not have wifi during my stay. I specifically booked this unit due to the claim that it is ideal for business stay, yet without internet access to conduct meetings, this has not been the case. It should also not be the guest’s responsibility to engage with Openserve to resolve the problem. I understand that the building might be a bit on the older side, but the pipes in the building are periodically making a loud banging sound which made it difficult to sleep at night. A few other notes: Mirror in the bathroom not hung on the wall - I had to bend at the waist to look into the mirror. Lamp in the living room not working Kitchen dustbin is broken No oven mits to take hot things out of the oven and only one kitchen towel provided Hair dryer provided but no adapter to use I’ve raised these issues with the host after my stay but have received no feedback.