The Ruby Apartment with Private Swimming Pool - Hivernage Quarter - By Goldex Marrakech

Super emplacement et l'appartement est top avec des salles de bains dans quasi toutes les chambres et une piscine privative en plus !

porte de salle de bain qui ne se ferme pas et problème de chasse d'eau

L’espace, la propreté et la qualité du personnel de ménage le premier et de gardiennage tous les jours. L’emplacement

L’état de délabrement de l’appartement: spots grillés dans la salle bain, vétusté des installations, marques sur les sols, les murs, les poignées de porte et portes, canapé mou et défoncé, douches et baignoire vétuste et bouchon de la baignoire cassée, robinets de cuisine et de salles de bains branlants, sèche cheveux cassé, Dans les chambres, matelas de pauvre qualité dans les 3 petites Chambres, lampe de chevet cassée, prises et interrupteurs défaillants, des portes qui ferment mal, Dans le salon, des chaises de salle à manger abîmées . Dans le jardin, barbecue inexistant, eau de la piscine douteuse et sans système de filtration évident, cuisinière avec un des feux sans son couvert . Aucune des 3 télévisions ne marchait et pour cause même les batteries de la télécommande cassée étaient manquantes, etc…. À part cela, pas de savon, seuls les flacons avec les restes des précédents occupants. Pas d’eau, de café ou autre « welcome » geste! Serviettes de bains au compte-gouttes, pas de sachets poubelles de rechange et un poubelle de cuisine complètement défoncée ,

Great space - lovely and private

More towels and better quality towels would be great. And more pillows on the beds.

Everything....

Apartment was nice and big. Great turtles in the garden.

I did not find any worker who could help us to get wifi to work. I had to buy local card at the end just to order taxi and see messages. I tried to talk to workers who were on the spot, nobody could get the wifi to work. I sent message but nobody came. We could not find the place at first, as there was no normal directions or pictures that would have helped. The contact phone did not answer. Toilet paper was also limited and no hand towels. When 4 people used the shower, the we ran out of warm water, would have been nice to know that, so we had used it in different times on the day. Shower drainage was clogged, kitchen tap did not work normal, we got water from the toilet.

The lack of any services. The housekeeping left on the day we arrived and didnt show up at any point during our stay. one would expect the host to atleast provide drinking water, but there was nothing. no spare pillows, no instructions on what to do if theres an emergency, the host was unreachable on the phone. overall a very disappointing stay, In hindsight it would have been better to stay in a riad closer to the medina, atleast they offer breakfast and housekeeping.

We loved this apartment. Pool and facilities were amazing, everything was very clean and comfortable. In a nice safe area, 20 minute walk to the city centre.

We would have liked toiletries E.g shower gel, soap etc. as it said these were included.