Prestigia 16

Really nice

An extremely aggressive host who first claimed that we had not paid for the rent of the accommodation and only after threatening a full local police report did he agree that we had already paid. In addition to this the bathroom was in poor condition which made me slip in the bath that cracked and damaged my ankle and leg. We reported this immediately to the local representative who in turn called the owner. The owner then informed booking.com claiming that we had not told anybody about the damage and left as if avoiding any interaction regarding the problem.

The aggressiveness of the owner, the lack of honesty with the local representative, the poor condition of the bathroom which I shall include photographs and video of in this report later. The location of the apartment is poor, the kitchen utensils and disgraceful condition of the frying pans pots and other kitchen items. All in all extremely poor.

Customer service was absolutely perfect. Saied was very helpful throughout the stay. He helped us recommend activities to do Morocco and help us with best areas in marrakesh. I truly recommend and he made us feel part of his family.

location, the pool

the kitchen needs new stove, needs new TV, the water pressure is low

The owner put us in touch with Sieed who was outstanding and so helpful . I was so grateful to his continual guidance kindness and help . He was amazing . The property was clean with stunning views . The kitchen was equipped well and worked very well . It was a very calm setting and very secure , we felt very safe . The security staff were really kind and helpful also .i would strongly recommend this apartment.

I only think they should have lifeguards on the poolside everyday

Everything about the property was good. Said my guy very welcoming anything we needed he provided 100% recommend to anyone.

Everything was good and clean

I liked the view it had off the balcony and it was a nice clean apartment with a good location to the city

I didn’t like how I could bring people inside the house that where my friends In Marrakesh