Zöldfa8

Nothing.

We booked this property in good faith based on the listing. Upon arival, we were called and told there was a problem with the apartment we booked and we had to stay in the 'big house' next door. Based on previous 1 star reviews, that 'problem' with the apartment was there at least a month prior. The 'big house' is a dump filled with the owner's clothes, personal items, pictures on the wall, food in the fridge, and the whole place is dirty and falling apart. The listing promises WiFi. After checking in and after taking our money, we find out that there is no wifi. That was a lie. Up until now, we were willing to let it go and still enjoy our time. Then at 9.30 pm at night some random man turns the patio light on and tries to let himself in with the key. He tries multiple times. He tries to force the door open. It's night, my husband is sleeping, I'm terrified. The man keeps trying to force his way in. When I finally went to the door to see what's happening, he tells me that he's the owner and wants to come in. Bare in mind, he told me that in perfect English. When I called and messaged the property manager/admin person to find out what's happening, she told me it was the owner's 'relatives' who 'forgot' they had guests in the house. Now you tell me, if this man who tries forcing the door open was really a 'relative' who 'forgot' why did he tell me in perfect English that he's the owner and wants to come in? Make it make sense. Either way, we didn't feel safe continuing our stay. How could we feel safe under the circumstances? The next morning we checked out and had to spend more money on another hotel. We called booking and spoke to the property manager asking for a partial refund for the 2 nights we didn't use. The property manager specifically promised in writing the refund. A partial refund is more than a reasonable ask considering the circumstances. But no.