Paula Bela by Garvetur

Ser perto da praia

Nao ter ar condicionado

Area was fine,Apt block below us was a demolition site for the last 4 days. No ventilation in bathroom/toilet.

The above

The location is not bad for the money.

Furniture and interior in general very old and in a bad state. But the worst was the beds, bathroom and cleanliness. The towels were full of stains and as we complained every day it took them three days to get them changed. The state of the bathroom was so bad the kids refused to shower there. So far the worst experience we have had with booking, and we travel a lot!!

Nothing… I was given an apartment that looked nothing like the pictures advertised. Complained to booking.com and was told they can do nothing.

Everything was old, bedding was from the 80s. The balcony/ kitchen doors didn’t lock. I was offered another place to stay but if they can’t get it right the first time, avoid like the plague

Location, size of appartment, great balcony

Poor equipment, no coffee machine, not even sponge for cleaning and detergent, 1 small piece of soap, overall condition of the appartment is weak does not justify the deposit of 300 euro

The communication with host was very easy through the booking.com app. The host met all my requirements, such as baby cot in the room, early check-in as we arrived in the morning and booked a private airport transfer for us. We collected the keys easily at the office. The apartment is at a perfect location, right at the heart of Quarteira, within 3 minutes walk to the beach and it’s surrounded by shops and “pastelarias”.

We had to pay a €200 euro deposit that we weren’t aware, which is normally refunded after check-out , provided the apartment is in good conditions after inspection. This information was not clear during booking. The room doors handles were broken, there was only one electric heater when we arrived , so the apartment was cold on the first night. The next morning I asked for an extra heater that was provided and a handy man came to fix the door handles , but could not fix them all as some needed to be replaced.

The property met all of my expectations. It was pleasant, functional and comfortable.

There were items left on the balcony and in the fridge by a previous tenant.

Being close to the beach .

Advised since we would be delayed getting to reception ( flight delay ) we would incur 30euro charge . We stayed overnight at my relative’s in the next town. Arrived in the morning of the 26th July . Asked for 200 euros deposit which I paid . Unfortunately I did not realise what was to follow. No electricity in the apartment. Fridge freezer had defrosted onto the floor . Apartment had a stale smell and the fridge stunk of fish . Absolutely infuriatingly there was no Wi-Fi ( despite advertising) . No air conditioning in the extremely high temp. All furnishings were tired and dated . The water for the shower ran cold then extremely hot ( a danger for anyone) no warnings . With regards to lack of electricity I was informed by Alanna the young receptionist that we should return at 1630hrs . Asked Alanna if there was an alternative apartment we since we were going out later and needed to unpack and shower to which she replied no and that I could wait to shower later . It was so sad that we had booked this holiday for my partner who was recuperating from an illness. This was exhausting. I explained that this was our 2nd day into our holiday and that if we were getting no alternative accommodation we should at least receive some kind of discount. No such thing ! It took me a good part of my second week to receive my deposit back.