Luxury City Apartments, Penthouse

It was big and spacious

Wasn’t warm enough

Spacious with a lot of potential

Honest Review: Disappointing Stay – Not Worth the Price I stayed at this property recently and, unfortunately, it was one of the worst travel experiences I've had in Rovaniemi (other accomodation was amazing). Here's a detailed breakdown of the issues we faced, which I hope will help others make an informed decision: 1. Freezing Conditions: The outdoor patio heater was non-functional because there was no fuel. Despite repeated requests for fuel, none was provided. With temperatures dropping below -15°C, this was unacceptable. 2. Overall Insufficient Heating: The heating inside was inadequate, with nearly all thermostats adjusters broken or non-operational. This made the stay extremely uncomfortable. 3. Poor Lighting: Most of the kitchen and living room lights were either off or broken, leaving the area dim and unwelcoming. 4. Dishwasher Confusion: No instructions were provided for the dishwasher, which required a valve adjustment to work—something not obvious to someone unfamiliar with the setup. 5. Unhygienic Bedding: Several pillows lacked pillowcases, which felt unhygienic and unprofessional. The fitted sheets were also not property fitted, so slid off every night. 6. False Advertising: Although advertised as a 4-bedroom property, it only had 3 bedrooms. The fourth “bedroom” was a pull-out couch in a common area without a door, which was misleading and inconvenient. 7. Dirty Hot Tub: The hot tub water was visibly dirty, making it unusable. This was a big selling-point for us, and we didn't use it once. 8. Overall Cleanliness: The property was cluttered and unclean upon arrival. The outdoor fireplace, table, and ashtray were clearly used and not cleaned before we arrived. 9. Missing Washing Machine: The listing promised a washing machine, but there wasn’t one. When questioned, we were told it had been broken by the previous tenants—this should have been communicated beforehand.

Location is good, walking distance to shopping malls and city center. The big dining area, sauna room, kitchen was great for a big family of 8 like us. Initially when we arrived, the washing machine couldn't be used but appreciated that they got it fixed in the first day after feedback to the staff and host.

The glass panel at the balcony area was spoilt and cold air was blowing in. It was a main problem for us as we had to walk past the balcony to get to the sleeping rooms (the layout of the apartment is kinda weird). Requested it to get it fixed from day 1 but was given many excuses every time we asked. It was obvious that this issue had been there for a long time. It could be quite cold in the winter as the heater does not work well ( was told that it was some centralised system which sets to 20-21deg). In the description, it states that there are two bathrooms but in actual fact, one of them was part of the showering area at the sauna area.

Location was quite good - near to the city center. Lots of restaurant nearby. Also good was finding a resolution to our situation.

Oh, where to begin. Sorry, but I have to be honest, I was hoping for nice and beautiful Santas visit with my small child and Family - but the start of it was not good at all... 1. At first - communication speed was lacking. As I checked previous night, it seemed that this place is available also the night before our arrival (according to booking) - so therefore as our train was in Rovaniemi 11AM I was hoping for early check-in. I asked through booking (no answer). I sent SMSs and also I called - but yeah. Simple no would have been ok as well. But they give some hope and we ended up waiting in one of the café nearly 4 hours. Also I had a feeling that they assumed that we will arrive on Friday, although we booked this place nearly 3 months ago. 2. Apartment itself. Oh wow. Well, It seemed that there was a really-really big party in the night before. Because they didn't expect us (I`m not sure but I had the feeling) then after my questions about early check-in they started cleaning. After many hours they said that we can go there (cleaning still in progress) and leave our luggage. But as we entered - the apartment smelled very weird (we were there about 30 minutes and this smell gave headache to my family member). One toilet smelled of urine and used snus pad was on the wall. Also there were used snus pads on the floor in the entry area and block of hair. Yes they said that the cleaning is still in progress (but check.in time started 16) - but I can't imagine what they could have done to remove the smell. Outdoor area (where is jacuzzi) - the water in it didn't look clean as well. I would have not used it with my kid. We even didn't go the other end of the apartment but from what we saw - apartment is outdated and didn't look inviting at all. Pictures are very nice and looked way better then reality :(. So our first impression of Rovaniemi wasn't great at all and I was tired and sad about it...

central location, close to bus stop, clean, spacious, hot tub & sauna lovely, drying room

spiral stairs have steps very narrow on inside, need to be extra careful (but there is a lift as alternative). also need to go outdoors between living & sleeping areas which was freezing!

The location is excellent! The property is spacious and in central location.

The entrance is not easy to find coz we don't know the Finnish and nearby Spa receptionist direct us to a wrong way. We have to contact owner and he sent us a video. If owner can send the direction video to us early and will help us a lot. The negative was the living room lighting: more than 6 bulbs were out of order. The sauna room did not work properly until we ask the owner how to switch on. The sauna heating take many hours to hot, so we all cannot enjoy ! The wi-fi not workable as well. When we gone then receive the wi-fi message from owner. Overall, if owner could manage those information much clearer to traveller. It will min his time and help us a lot.