Lletty by Orenda-Luxe

Great accommodation, clean and in great location.

N/a

The apartment was lovely, very clean, and had all the facilities need for a very comfortable stay

Nothing not to like really.

Fab location and facilities. Spacious and clean

Very cold on arrival. No heating left on so it gave the property a musty smell

Very stylish, decor was was really nice. Had all the facilities required including a bath which was lovely. Full kitchen and separate living space, all rooms spacious and very generous bathroom. We both said we could live there.

Mattress was either very soft or worn, felt like a water bed bed people moved, but was my issue in preference I suppose. We did have a issue of not been able to access the property and it was late, there was no way of contact the host as it was out of hours which could have been an issue if we hadn’t of got sorted. An emergency number could have been helpful.

The location was ideal for what we wanted and the bed was quite comfortable. The way in which the apartment was decorated was very striking.

I tried to call the hosts a couple of times after night 1 and in the end I left a message around 9 a.m. Sadly, I had no response to my message, so I emailed our concerns the following day and have received NO RESPONSE some 3 weeks later, which is beyond rude. What we really wanted was some help from our hosts after the first night of really badly disrupted sleep, due to what appears to be a complete lack of acoustic insulation. In fact, any noise from the apartment upstairs is amplified (I believe it is owned by the same people). To be clear, the people upstairs were not disrespectful or in any way rowdy, but one of them was very heavy footed and they had 2 dogs and their scrabbling on the hard floor was made to sound extremely loud. On our first night, we were awoken several times before midnight as a result of the heavy footsteps and scrabbling (we genuinely thought the dogs had somehow gotten into our apartment due to the volume), the sound of them chatting for half an hour in bed (they were not shouting but we could hear it like they were in bed with us) and one of them snoring. The plumbing noise from upstairs is also unacceptable - you can hear the water running, toilet flushing and loud knocks when the taps are turned off. The apartment is comfortable and nicely presented, but he acoustic insulation issues, a broken fridge door, lack of oven mitts or a kitchen bowl, a broken blind in the living room that does not go up or down and seriously slow plumbing drainage detract from the apartment being considered “luxury”. Hosts that clearly don't give a hoot once they have your money really is the final straw - no manners and a complete lack of interest.

The decor was gorgeous, very spacious and extremely clean

Top floor appt climbing 3 sets of stairs, with heavy bags and a husband with knee problems wasn't the easiest.