Osprey

Good location

Nothing

It was lovely, thank you

We loved the location and always found parking on the street. The place was roomy.

We didn't like the housekeeping setup. It took until Wednesday evening to get bath mats and hand towels, and then they were left on the hall floor, not even in a bag. That's took 3 days of calls to Sykes Cottages. Their staff were polite enough, but they obviously had trouble with the housekeeping company. There were lots of cracks in the sash window, so we wouldn't dare open them. We were locked out one evening as the people downstairs put the catch down on the shared front door. When we arrived at the Osprey on the Monday the key code I had been given didn't work, after a phone call, I found out it had been changed, it would have been nice if I'd been told. In all the time I've used Booking.com, this is the first time I've complained.

Location close to seafront and town. Easy parking

Dirty towel. Insufficient loo rolls. Noisy bathroom. Given wrong PIN code to get in so arrival wasn’t made easy.

Spacious and clean, everything in good working order. Perfect location in lovely Southwold.

Near to beach and shops

The two showers didn't work if both used at the same time. We had 3 children to shower off after the beach

Fabulous location, lovely town & great country walks. Lots of seafood available & if you like Adnams then you’ll be in heaven as all roads lead to the brewery & distillery & every pub sells their products. Beach hut was a lovely addition .. peaceful times sitting & looking out to sea.

TV was a real problem .. kept dropping signal & we could not get Netflix or any other subscribed to app.. programmes would stop part way through as the signal would drop out.

Location and space

Checkin and checkout times. So close to £1000 for a 42hr stay. I also thought having to request the bunk room was off. I didn’t even realise requesting ‘the bunk’ meant we didn’t get the 4th room unless requested in advance.