City Centre Snow Hill Apartment (Sleeps 6)

Unfortunately, nothing. Decor looked lovely in the pictures, but not as attractive in real life.

Location is terrible - not ideal for families at all. The children are entertained by watching drug addicts and alcoholics fight in the street. We were too scared to leave in the evening. Beds were incredibly uncomfortable and obviously hadn't been replaced in years. When we informed host that beds weren't fit for purpose, she admitted she was aware of that but hadn't been able to get replacements sorted. We refused to stay after one night as the beds were in such a bad state. We informed the host that we wouldn't be staying and it wasn't until after we informed her that we had a hotel booked that we were offered alternative accommodation, too little too late in my opinion. We contacted booking.com and spoke to one of their team who agreed that the accommodation was unacceptable. He tried to phone the host but alas she refused to answer the phone to either him or us. He even sent her an email but didn't get a reply. We eventually got hold of the host the next morning. We offered to pay for the night that we stayed and were told if we were leaving we needed to be out by 11am. We left before the checkout time, but the host kept the money in full and refused to refund us the remaining money. AVOID THIS PLACE AT ALL COST !

Spacious and good facilities.

Fairly clean but not to a high level. Double bed in the room was not very comfortable.

Only the location

TV didn't work Room was ready Balcony door key was lost Lift wasn't working Reported but got ignored. Really dissatisfied.

Very clean flat

Unfortunately the double bed was very uncomfortable, would recommend replacing the mattress