AL - Vilamoura Porto Marina

The property was clean & spacious and good location

We arrived at the resort after 7pm, only to find that the office was closed. The agent arranged for us to collect the key from a lockbox located outside their office, which was a 30-minute walk from the accommodation. This was extremely inconvenient, and we had to take a taxi both to pick up the key and then to the apartment. Since we couldn’t officially check in due to the office being closed, we were required to return to the office the following morning. To make matters worse, we were obliged to pay a €200 deposit despite only staying for three nights. The agent holds onto this deposit for 30 days before refunding it, which is excessive and frustrating. The 10am check-out time was also inconvenient, as our flight wasn’t until later in the evening. There was no option to leave our luggage at the property, and the only facility available was at the office (again 30 minutes away), for which we were charged €5 per piece of luggage. This arrangement was highly unsuitable and added unnecessary stress to our departure. Overall, while the accommodation itself was fine, the logistics and customer service left much to be desired. I wouldn’t recommend staying here unless the agent seriously improves their system.

The location was good, you were quickly at the restaurants and on the beach. For families definitely a good alternative to other hotels. As a single traveler, if you like it a little quieter, this place is unfortunately a bit too crowded.

Unfortunately, the address for key collection did not include a house number, so it was difficult to find the correct address.

The property was in a lovely location

Having to get taxi 21/2 KLM’s to get key from property agents, Bed and Sun then get the taxi back to Vilamoura to try to gain access to the apt. The lock on the gate very difficult to get in and no lift to that part of the complex. Taxi driver had to contact the agents to try and help us gain access to the apt Apartment bedroom had a musty smell which was overpowering. Sitting room looked lovely but on close inspection there were damp marks appearing at the top of the walls No sunbeds were out at the pool for the first 7 days of our stay. The pool was was green with algae and dirt for 2/3 days. No pool bar open. If these amenities are not available till later in the year people should be made aware when booking. When leaving you have to be out of the apartment at 10 am and nowhere local to store luggage - only option from agent was go back to there office in Falésia and if there was room we could leave them there at a cost of €5/bagunable even to use the pool area last day either.

Apartment was well maintained

TV didn’t work As it was a cold spell in Vilamoura that week The living room air con heater was very bad there was no heat so the living room was freezing and it wasn’t pleasant, at night I had to sit with my coat on.

Really lovely apartment, in a fantastic location, only a 3 to 4 minute walk from the marina. The apartment was spotlessly clean, with good air conditioning. The swimming pool was lovely and quiet, with a good value pool bar. This place is fantastic value for money, particularly compared to the hotels in the area. I highly recommend it.

There is no lift up to the apartment - it is only on the second floor, but could have been made clearer, especially for those with mobility issues or heavy luggage.

Light, airy apartment in great location with modern decor.

Had a slight musty smell, not sure if just because early in the season.