Sisi-Schloss Rudolfsvilla - Trio - 12 Gäste

The village around the villa looked nice. But it does not belong to the appartment.

We had serious problems with the Sissi Schloss Rudolfsvilla. We planned to stay there two nights (28-30.12.2024) but after an hour we left the place in spite of we paid 100% in advance! For details read on. At first the given phone numbers were out of service. When we arrived, we couldn't park in the parking place even for a few minutes. The rooms were very cold (beneath 10 Celsius degrees), not enough bed sheets and not enough beds (!) in rooms for 12 people (as we occupied and paid). The rooms and bedrooms were also cold and dirty, the whole place was awful and disgusting at all. When we told these problems to the "manager" he said that "this is not five star". After some conversation we decided to leave the place. We asked back our money because the apartment was not at all suitable for the accomodation function. This was the first time when this happened to me! The guy didn't want to give back our money and became even more aggressive. At the end he said us to leave and started to throw out our luggages to the garden. He warned to move away with our cars otherwise he crashes them and calls his friends to throw us out. We have started a complaint to booking.com. They send us, that the property informed booking-com as below: „This is completely untrue- The group had made reservations for 12 people and arrived with approx. 25. The excessive people wanted to sleep in sleeping bags on the floor. We did not allow that which led to discussions. The temperature in the rooms was 22 degrees Celsius, they said they wanted it warmer and switched the burners in the kitchen and the air dryer on the heat. Eventually some left and 12 people stayed. They left this morning. If they present a bill for a room that can only be for the excess people they tried to smuggle in. Three men in the group tried to physically bully our representative into giving them cash as we did not admit the excess people.