Birmingham City Penthouse Jewellery Quarter

Nothing

Unhelpful team unpleasant staff dirty and inconsiderate

Nothing

Bugs and bed bugs No refund Poor customer service Was left in the road and lost more money on trip

Amazing space, huge living area and Tesco right opposite which is perfect.

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Nothing

I had booked and paid for this property, but was told it was unavailble and was offered a different apartment in another location, which had not bars or restaurants nearby. We were snowed in and couldn't get a taxi. The owner charged me £50/€60 as the fob to the carpark was missing, yet it was not on the keyring with the apartment key. The door to the apartment was next to impossibe to lock. There was rubbish under the bed. Most of the table lamps had no bulbs or bulbs which did not work. The towels were not kept in the bathroom, I had to search for them. I also had to search for the hairdryer. The remote for the tv did not work. The tv had Netflix/Youtube, yet neither would work. I could hear the programme, but there was no picture. The coffee table was sticky, as was the kitchen counter. The cups and glasses were upside down on the shelf and were stuck to the shelf. The whole apartment needs a deep clean.

the room is a great size and very nicely decorated! the beds are comfy and very handy to have fire stick

neither of our fobs worked to get into building so sometimes people wouldn’t be at reception and we were waiting 10 mins to get in at 3 different times so was inconvenient. takes ages to get to room