Villa Valmora

It was very nice house in a quiet neighborhood. Backyard was very private.

Had to take time out of a busy day to go over the house and details the 2nd day we were there. The welcome book was not complete.

The property was comfortable and the pool was great

It wasn’t the cleanest, and we saw cockroaches, which was very disappointing!! We also had to get our own dishwashing soap, pods, and paper towels, and was given only a roll and a half of toilet paper. We had a good stay, but would not stay here again

It was quite and enjoyed have a whole house

The fact they took a 200. Security deposit and then to run the pool heater for only 4 days not at night it was the whole deposit. That’s a lie. I want my money back for that. I’m not saying it didn’t cost a bit but not 200 dollars. And no was not told it would be more no reason it’s not included in price of stay. Over 1100.00 to stay for 5 days and it can be taken from that or don’t have properties with pools.

Pool

Nearby school

First of all the heated pool didn’t work for get first 3 days. After they agreed to “fix” the problem, Erica the property manager kept showing up at our property, turning the heat pump off claiming it’s hot enough. They took $100 deposit in cash for damages and when we left they didn’t want to give it back to us because they claimed the electric usage was $120, I asked for the bill to see the usage but they denied. I WOULD GIVE THEM 0 STARS IF I COULD!!! DO YOURSELF A FAVOR AND DON’T BOOK IT!!

Host greeted us when we arrived and shared the door code, took the electric reading and showed us around the property. She was pleasant and inviting. There is a park nearby that was within walking distance with tennis and pickleball courts.

Door code was tricky and we had to call her later to get the garage code to access the home. Door lock should be replaced as it doesn't open consistently. The house had roaches and wasn't clean. The floors were sticky and it was clear that the dishes, etc. hadn't been washed in some time. There was dirt around the baseboards. The rugs need to be replaced. The sheets and bedding was stained. When she came back she said that the sheets were clean, it was just something that hadn't come out in the last 10 washes. We asked for new sheets and were told that wasn't an option. She did take the comforter, rewashed it but brought it back wet with spot cleaner still on it. She did call an exterminator to respray for the bugs. The pool deck wasn't swept and there were dead bugs all over it. The pool wasn't heated when we arrive despite it being advertised as a heated pool. The electric was extra, so after 3 days of trying to heat the pool, we opted to turn it off. There wasn't a cover and it never got warm enough to swim in. There was a $200 CASH deposit required, that I wasn't aware of (this could have been my oversight in reading the fine print of the contract). The grill wasn't clean.

I never met the host I called the owner before I arrived to check in late she approved it. She emailed me the “ Host” number and name. I called her she asked me to text her I did she replied and told me to call another lady who number I found in the welcome book. That lady never responded I never received a key. to lock the door just a code to open it so the door was unlocked the entire stay Also it was German roaches in the unit the pool was never heated. I wouldn’t recommend the house. 🤮

I never met the host I called the owner before I arrived to check in late she approved it. She emailed me the “ Host” number and name. I called her she asked me to text her I did she replied and told me to call another lady who number I found in the welcome book. That lady never responded I never received a key. to lock the door just a code to open it so the door was unlocked the entire stay Also it was German roaches in the unit the pool was never heated. I wouldn’t recommend the house. 🤮

DO NOT GO TO THIS PROPERTY. IT IS INFESTED WITH ROACHES!!

The property was infested with Cockroaches! I killed many and showed them to the owner. She did nothing. Instead she got angry that I mentioned it to her. I collected many dead roaches on napkins. I sent Bookings many fotos and videos to prove it. They crawled all over the beds, wall, kitchen counters, sofas, every where! The linens were smelly and rid filthy dirty. I filled a complaint and was not even reimbursed a single dollar! They ignore their infestation problem after having paid over $800. Also, they ask for $200 cash as soon as they let you in the house. And they charge you for electricity! This is a total scam. Shame on Bookings for not protecting the consumers and for allowing them to continue to post this location! This is truly a health hazard!! Don't book this place!

the property was well maintained & beautiful. A great neighborhood too