Gloucester Place Townhouse with Hot Tub

very clean and decor was beautiful

well we had a big problem which was eventually resolved electrics went so no hot water then when we returned to the property our keys were not in the lockbox I wrang the proprietor and he never returned my call luckily I had a thought to look under the plant pot and the keys were put there

lovely cosy decor, definitely want to come again, very clean and really close to the centre

accessibility to parking

hot tub was fab, location to town great

After the Queen’s passing, our event had been cancelled. I emailed the property to ask if we could cancel and would re-book when our event is rescheduled, they replied to say yes but I had to go through booking.com as they couldn’t sort their end. I did this and they then just ignored booking.com (should have had a response within 24 hours) I then messaged the property myself again to say can they press the “green” button at which they then said as per policy no refunds. if this has been mentioned to me at the very start I could have tried to organise a friends trip and not Chuck £729 down the drain. no offer of meeting halfway, or rebooking to a later. this was exceptional circumstances for everyone and am disgusted the property didn’t have the decency to say this at the very start until after the trip dates. you should be ashamed. please avoid

The townhouse itself is lovely and the hot tub a huge bonus. The location is excellent close to everything and only a short walk to the montpellier area which we love. The downstairs bathroom is amazing and finally someone thought about lights. I like to have good light when putting makeup on and this was excellent. We took the downstairs bedroom as there was only 2 of us and it saved carrying the case up 2 flights. So the noise at night was a little more than what would be on the higher levels. But considering you're right in the heart of town not obtrusive. Can highly recommend and we will be coming back.

The location

There were many flies on the roof inside the house one night that we could hardly sleep and so many dead flies on the floor and in the bathtub which was so horrible. Ironically, the cleaner and the responsible officer complained that it was due to our rubbish but in fact they just cleaned the whole house the very same day.

The location is convenient

There were flies on the roof inside the house one night that we could not sleep until 4 am and so many dead flies were founded on the floor and inside the bathtub next morning which was so horrible. Irresponsibly, the cleaner and the responsible agent officer complained to us that was due to our rubbish which in fact the cleaners had just cleaned the whole house the very same day. The cleaners even asked us to clean away the flies. We waited for the cleaners to come until 5 pm the other day when we were first told they would come in the morning. The whole house was only cleaned twice despite we stayed there for more than one months. The washing machine is located under the staircase which was dusty and difficult to use. The cleaners put my children’s towels on the floor and put them back afterwards. Lucky that I see.