Modern apartment in a secure golf estate.WIFI

We liked that the host communicated well

The curtains were not clean the rooms were small and the sheets were dirty as well

The place is located in a well secured area. There is a great golf course with excellent pathways for walking and exercise. The check in was good as it was done remotely and the security gate keepers were friendly.

The hygiene and housekeeping was poor. The toilet skirtings were dusty, the kitchen cabinets were damaged at the bottom, most likely due to a previous flood. It seems the floor mat had also been flooded and not fully cleaned up from the foul smell coming out from it. No toilet paper or toiletries were were provided and there was no prior warning on this. There was water left in a 25l container but there was no indication or communication on what it was for, or even whether it was potable or meant for emergency supply in the event of tap water shortage. It is not clear whether this is kept from one guest to another, which would open up the risk of contamination between guests. Some utensils were chipped and one source pan had permanent black stains in it. We were on second floor of a building, without lifts, and we had no prior knowledge of this as we would have preferred a ground floor as we have a disabled family member. The communication with the host was not effective as they did not respond meaningfully to quarries or complaints. It is like the messaging is AI generated. We had no physical, even telephone conversation with the host or housekeepers. No housekeeping was done during the two days we were there. The facility was far short of the standard I expect and is also overpriced for that. I will think twice about booking apartment accommodation in South Africa in the future.

I forgot my watch, then they denied seeing it.

Not applicable.

We couldn’t have asked for more. The host,Tumelo, was very helpful and readily available to help.

It’s very nice and clean

There is no sleeper couch and the couch on the picture is not the couch in the apartment, the couch in the apartment is black synthetic leather I think

Apartment was neat and tidy. Owner/agent responded timeously.

The facility

Access to the facility was a bit tricky

The place is very neat and the set up is quite nice. The location was central to what we came for, easy routes to our daily activities.

The car parking allocated for was not available, someone parked on that parking area, I had to call the host to sort it out, he said it's probably the neighobour and I was advised to park on another spot.

The couch was different from the one on the pictures, it was very dissapointing that the pictures looked fine and awesome, the couch we found was 2 seater brown and very uncomfortable. The pictures looks perfect, but in real life it's something different, the kitchen chairs were broken, and unsteady, the outside table was broken, the bed was uncomfortable and all the windows don't have any lace curtains, the overall stay was a bad experience, NO VALUE FOR MONEY!!