108, LOFT CONFORTABLE, BALCON 1 CALLE BELLAS ARTES

The location and the near by convenience stores. Places to eat. Centrally located. They were friendly. No issues in getting my deposit refunded.

I didn’t care for the upstairs bedroom and the bathroom located downstairs. I wasn’t aware that there was a daily $10.00 fee to use the portable A/C. That was disappointing. However, I was advised that I could bring the free fan upstairs. Overall, lessons learned.

Secure apartment on the top floor. Spacious, modern, comfortable. Excellent location, walking distance to many restaurants, museums.

A bit impersonal and brief in their communications. Possibly due to having many guests at once.

We stayed twice at this property and experienced two different rooms. Room 108 is spacious and has a plug in electronic air conditioner (not central air). The two tiered space was very clean and felt safe. The space is the same as promoted - it’s a funky loft space that is very central to major museums and major shopping area - The bed is comfortable the shower is spacious.

The check in and check out procedure is ridiculous. The check in time/availability of access to get into the building is all based on an estimated time of arrival through the booking.com app with the property management. There appears to be no full time staff on site. The housekeeper opened the door at 12 noon to drop our suitcases (lovely courtesy) we made an arrangement to come back for early check in at 3 pm with her but she went on her lunch and we couldn’t get into the property until 4pm. We both were tired and not feeling great so this was annoying. Btw the housekeeper and handyman are lovely but they shouldn’t be the front facing staff for travelers and thank goodness my partner is bilingual and fully conversant in Spanish otherwise this would have been more of an issue. What is not promoted upfront is the fact that you have to pay $100 USD cash on arrival - I learnt about this on the day of travel!! In return for your $100 cash you receive a paper receipt. Hold onto that paper receipt otherwise it’s difficult to get your money back without a Spanish speaking friend negotiating on your behalf.

This place is amazing!!! A block from the National Art Museum and the Palace of Fine Arts, three blocks from the Zocalo, endless options for restaurants, bars, museums, etc. Extremely safe part of the city -- I traveled alone as a woman and never felt unsafe. The facility is also very safe, clean, quiet, and aesthetic, and has a comfortable bed, nice shower, and a rooftop deck!!

It was perfect for a solo traveler. I loved the location and walked everywhere and felt safe.

a couple of little things needed repair.