The Pinnacles Suites & Townhomes

Keys were waiting for me on the desk.

Really enjoyed the location, the grandchildren had a ball with the sled and saucer in the backyard. A hit after skiing. Comfy relaxed space.

The pillows were enormous, made for an interrupted sleep to get used to with no alternative. A few glasses were chipped and need to be replaced. As a family would have appreciated a juice jug and soup laden. Did not dampened our great stay!!

Views from the property Location

Pillows too big

This property offers a superb location in a beautifully maintained, clean house. The kitchen is impressively stocked with all the necessary equipment and is well-organized. Situated in a picturesque environment, it's conveniently close to additional entertainment facilities at the Village area, just a short 200-meter walk away. Ideal for those seeking both comfort and convenience in a charming setting.

My experience was marred by significant issues with the staff and amenities. Despite clear instructions, there was a frustrating lack of coordination during the payment process, exacerbated by unhelpful responses from the resort manager, Olivia. The resort Manager was rude and stated that booking.com doesn't have any control over the payment and they need the payment 4 days prior to the arrival date. As I have been dealing with booking.com for over 8 years and never had a problem with the payment. As if booking.com mentioned the payment at the property, it is always honoured. Moreover I informed them about splitting payment through 2 cards and they did not follow my instructions at all Despite booking a "Three Bedroom Townhouse Hot tub" specifically for this amenity, I was disappointed to find it unavailable, with explanations provided only after payment was made. Requests to rectify these issues were met with excuses about management absence, reflecting poor customer service standards. While minor hiccups like a BBQ problem were inconsequential, the overall lack of proactive communication and resolution from staff leaves much to be desired