Lux Apartman Sofia

Simpatia, localização, conforto.

Tudo ok

We liked everything about this property. The view was wonderful, the beach closed 10 mins walk. The host Vesna was very kind. We arrived Sunday and the markets were closed so she brought us food. She left in the apartment food, water and fruit. Everything was clean. The beds were comfortable and new. We enjoyed how clean everything was. It was very easy to find the apartment. Vesna was waiting for us with the keys. You have everything in the apartment, the washing machine, dish machine and if You need anything Vesna is always available.

I didn’t like anything at all.

This was the worst property to chose for your holiday, the house is not clean at all, owner doesn’t speak english and they live 1 floor below so you gonna see them everyday in front of your door. The house has a smell, the sheets are dirty, especially the pillows, you can feel the bacteria in them just by putting your head.

The apartment was very spacious and the location is lovely, Sveti Stefan is a beautiful little town and the location of the apartment is good. It was great that the owner of the apartment reserved a free parking spot for us outside the building, as it would be hard to get parking otherwise.

Getting in contact with the owners was complicated. I heard nothing even until the day before arrival, I then contacted the owner via whatsap (not easy if you have no free roaming), and received a message from somebody who said 'my mother doesn't speak English, but wait there and she will come'. She came eventually, but as we didn't know the exact place (none of this is provided by Booking), it was a bit stressful, and because we had to estimate our time of arrival the day before, it involved us waiting around in the heat. Having to pay in cash also involved some extra work on our behalf, but we knew that in advance. We were warmly welcomed by a kind lady, who used google translate to say hello, deal with payment, etc. It's a shame she didn't have a bit more info about the place or had it all prepared for us. We had to ask for bedding for the 5th bed, as this was not provided even though we had indicated that we were a family of five. We were pointed towards a cupboard and found the sheets we needed after she left. The apartment was nice, the AC worked well, but the place lacked soap, salt and paper, oil for cooking - small things you come to expect, and are annoying to have to buy for your last 2 days of the holiday.

we had a pleasant stay. very polite staff. the conditions were very good

the lack of an elevator makes it a bit difficult to access food and travel bags