KEEN Suites-Riverson

The location is fantastic. Easy access to restaurants and shops for shopping.

Agent too difficult to locate. Prefer agents could speak with guests over the phone, not trying to expect all the guests to read the long instructional text all the time.

The view

To park the car.....so many steps ..and you have to take the ticket..and go out and go back in and scancard...and you have to go through a few taps to get to the basement... And repeat the process to return the key

Location

Check in process

Nice spacious condo. Convenient location.

Airplanes landing very nearby, but less frequent at night.

Overall is excellent

Unfortunately none

We were given the keys without the parking card because the operator did not check when the previous guest checked out, and it was never provided until we left. We were told to pay and claim from them where refund will be 7-14 working days. We checked in 1hr47m after check in time only to find the unit was just been cleaned because the bathroom was very wet. Please inform future guests that operator does not provide any basic amenities like shampoo, shower cream. They are strict with check in and out time (3pm/12pm) giving them 3 hours to get the units ready but they failed us. Overall it's the operator's service that spoiled our stay.