Next to 'The Glen Shopping Centre' Apartment

Location

Apartment is not clean, lights are broken in the kitchen, dirty towels and lots of damages. I have tried to call the phone number which provided with the booking and requested for a damaged checklist, and I am not able to get in touch with anyone for the whole week. Also no one reply my email. They even made me responsible for a dirty carpet that was there before check-in. A request $300 deposit has been credited to their account before we get there. Over two weeks after check out, I still not get the money back yet. I am going to contact the booking.com and ACCC for the refund.

Properly owner charged me $300 deposit for key I returned key still not returned my $300

Apartment was clean and comfortable.

Communication with staff was appalling, they didn’t send the drop box location until 20 minutes after I arrived. Then it was located in a dodgy alley, on a temporary fence, then they sent me the wrong code to open it. Comedy of errors, that took about 45 minutes to sort out. They also bullied me into sending a picture of my credit card front and back and drivers licence. Contacting me several times of the day and night prior to my stay. Even though I had already paid for my apartment (7 nights in advance). When I said I didn’t feel comfortable sending pictures of my ID and credit card, I was told that was the only way they could do it. Find a more secure system to collect a deposit - not comfortable at all with that process.

The unit was new and spacious

The bedroom door could not be closed, and the TV antenna connection had to be repaired before the TV could be used.

Only Location

1.0 The link to collect the keys to the property Unit No.1119 did not work. Neither the phone number of the property owner worked and I needed to seek help from third parties to locate the unconventional and inconvenient method. 2.0 Upon checking in we found broken and unmaintained furniture and accessories. Despite reporting the matter to the owner, no action was taken to replace. 3.0 The Unit was not properly cleaned and despite reporting an electrical short circuit, the owner did not attend. 4.0 Return of the property keys were also a nightmare and the unconventional method did not work and despite contacting the owner we had to leave the keys in the letter box of the property