Ciesa Al Drago

Accommodation as expected, matching description at web site.

Wifi not usable - unstable and slow

A big plus is the presence of a balcony, a dishwasher , temperature control in housing and parking.

Unfortunately, the Internet(Wi-Fi) is weak and works very poorly. That's the only drawback.

This is not a review for the apartment we booked. We received a message from the managing company that there was a problem with the gas and they had to move us to a different place. The moved us 10 minutes drive away to Appartamento Dolomiti Alleghe. Not in the area we booked but we didn’t have any choice. The apartment itself was not bad. It had three bedrooms and two bathrooms. The beds in my opinion were very bad, but that is very personal, my partner said they were okay. The furnishings in the living room were extremly poor quality though, a very uncomfortable sofa for 2 people and a dining table and chairs. The freezer wasn’t working. The original apartment I chose seemed a lot better than this one, but again, we didn’t have a choice. I asked for a check out time of 11 instead of 10 and was refused this. I can accept the change of apartment, the low quality furniture, the different area from where we originally booked, but really, to deny a one hour extension on the check out time?! Very, very poor customer service, especially under the circumstances. Also, the automated system they use for messages is terrible, I got so many messages it was totally confusing. I really would prefer to speak to a human.

This is very unacceptable. Given a phone number, nobody called us from the reception, and the owner took a long time until answered. The boiler was not working even after the resert, we looked at the manual and it seems to have an issue. In the end we took a freezing cold bath. We had to sleep in a cold room after a freezing shower. I want a refund for this night please.

well equipped, soundproof

Clean and tidy Interesting location in a small / local village - but quite a-lot of driving involved. Space close-by to park car. Landlord is pretty on-top of things.

6 bedroom unit has 4 bunk-beds (2x2) in a separate bedroom and a sleeper couch in the main kitchen / dinning / sitting room. Sleeping on the sleeper couch resulted in backache. Kids complained that the bunk-beds were not comfortable. No washer in the unit; were not able to connect to their Internet service.

Size. Good location for the price.

Beds are a bit hard. Pillows could have been better. Missed some chairs on the big balcony. Overall super happy.