Grace Stays

Great location to stay in terms of distance from Cheshire Oaks. Cosy shabby chic feel.

Bedding wasn’t prepped for sofa bed. Had to ring owner to find out where it was. She was helpful though & thought it had been done. Couldn’t work out how to open the sofa bed so ended up just using it to sleep in the sofa. TV kept freezing so couldn’t use it. Window in lounge not working properly.

The property was homely clean and catered for our needs perfectly

The hosts were very friendly and helpful, breakfast in the cafe was excellent. They were also able to provide a wonderful lunch for a family trip the next day.

It was central and had all what we needed . It was value for money will definitely stay again and recommend

On Sunday we noticed water on the flat roof and realised it was coming from the sink in the kitchen, bathroom sink and shower has all the pipes we're just left open .I was a bit concerned about the cafe below .

The location was ideal. Everything at walking distance. Good size accommodation with plenty of sleeping space. Good range of activities provided for kids.

We respect that the decor matched the tea shop downstairs. However, the paint and decor should have been more neutral to suit everybody's taste. It was too much of a clutter, and quite dark and depressing. The light in the living room was so dim and also flickering, that even with the additional lamp it was too dark to sit in, especially for the kids. The cleaning was not to a very good standard, my little daughter had a dust allergy on the first day of arrival, and no mirrors were cleaned properly as all had either dust or wipe streaks. Few spider webs found- in kitchen, living room and toilet. The mattresses were not comfortable, they were too soft. Did not have a good night sleep.

After a long and exhausting day of travel it took us a little while to realize that the host obviously didn't do a proper due diligence, maintenance and cleaning of the property. It started with an unpleasant smell. We then found a note on the kitchen table informing us about utility issues. Subsequently we discovered a used and dirty teaspoon among the clean(?) cutlery in the drawer, a used teabag in the tea supplies, sticky knobs on top of the handrail posts, spiderwebs in the light fixtures, multiple stains in the carpet and waste in the backyard (the key to the backyard was provided with the entrance key). In addition, the shampoo bottle was empty (already rinsed), the ceiling light in the living room went randomly to dim for no apparent reason and the cistern in the bathroom looked like it might fall off any time. Just FYI, although advertised for up to 5, the kitchen table sits only 3. Having enough serious doubts that the facility was actually clean and safe and knowing, that all this can't be fixed fast, we decided to leave. We ended up staying in a hotel in Liverpool instead. Unfortunately, confronted with the issues (see pictures) the host still remains in a complete denial of the actual situation and is accusing us of being not truthful but creating a "mess" in her house (just for the record: Yes, we actually started to settle in before we discovered and realized the unacceptable overall condition. So we did use the facility but we definitely didn't create a "mess" nor stayed there overnight - although I'm pretty sure that the host might end up repeating these false accusations here). The host only acknowledged the used teabag but didn't even apologize for her sloppy housekeeping. Her only comment was "Who would do that?" Booking-dot-com customer service actually did apologize for the situation but informed us that they were unsuccessful too.

Tidy and mostly clean with lots of towels and extra bedding. Good location for what we needed.

The flat needs several repairs; the toilet cistern was coming away from the wall and the kitchen window didn't open. The pillows were very uncomfortable. There was a used pair of knickers behind the cistern in the bathroom and a T-shirt with very suspicious stains on it in a cupboard in the double bedroom. Net curtains for privacy in the bedrooms, both of which face the main road, would have been appreciated! It was very noisy at night with drunk people sitting on the wall and arguing at 2am.