No & Na Bungalow Montecastillo i1

A lot of thought has gone into making this the perfect home from home. There are lots of appliances for cooking. Plenty of beach towels. A small seating area outside, to eat watching the sun go down.The bed is a king size and so comfortable. The pool is right outside the door and plenty of sunbeds. The staff are very friendly around the pool.

I didn't like having to leave!

Arrived late in the day and met by host. Apartment was o.k. at first glance, although a little a small for 2 adults and 1 child on the sofa bed.. Apartment clean and appeared to have everything that was needed for a stay. Modern kitchen, more traditional (old) bedroom and bathroom.

We awoke the first morning to find the complex where the apartment is situated is severely run down. The pool is dirty, the bar next to the pool is closed, lots of damaged tiles around the pool (dangerous), sun loungers filthy, rubbish bags left lying around, bar furniture very old. 2 games machines in pool area not in use and looked to be out of order. The list goes on. We contacted the host and told her of our intention to leave and seek a full refund. The host was very understanding and a refund (minus one night) was issued within a few days by booking.com. The host couldn’t speak much English however through translate she was able to explain that the apartments owners are trying to sort out the issues above with the complex owners and are in meetings to try and resolve. Based on our experience (22nd October 2022) I can not recommend this property and I have contacted booking.com to suggest they should no longer be advertising this property. It’s misleading as we based our selection on the exceptional reviews (9.6/10).