SMILJANA

Domaćica je fenomenalna, lako smo se dogovorile. Zgrada je najnovijeg doba, apratman izuzetno čit i opremljen. Sve pohvale i preporuke.

Apsolutno sve

The friendliness of the host

Unfortunately, we did not stay at this accommodation at all because other guests had already been allowed into the apartment despite our confirmed reservation. In the late afternoon, we unexpectedly found ourselves without accommodation and completely shocked by the situation. This is the first time something like this has happened to me on Booking.com, and it is a major disappointment, especially considering that confirmed reservations should be the foundation of trust between guests and accommodation providers. The apartment owners were polite, responded to messages properly, and expressed regret over the situation, but they were unable to provide any actual solution. Because of this, we were forced to look for alternative accommodation at the very last minute, which significantly disrupted our plans and our stay in the beautiful Banja Koviljača. I believe that situations like this are unacceptable in tourism and seriously damage guests’ trust. Professionalism, responsibility, and respect for confirmed reservations should be the minimum standard on a platform of this kind. I sincerely hope that other travelers will not have to experience similar situations in the future.

Sve super!! Preporuke

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