Beach Haus-Punta Estrella

Todo... Muy limpio personal muy amable atención de 10

Todo estuvo excelente

La sala me gustó muy cómoda los jardines el área de piscina muy bonita

Todo muy cómodo

Apartamento grande , ar-condicionado televisão com Netflix, Toalhas muito boas.

Panelas horríveis não dava para cozinhar, faltou utensílios de cozinha. Longe de tudo, apenas para quem tem carro.

El apartamento está ubicado lejos del centro de Playa del Carmen, a 15 minutos de coche, en una urbanización con muchos apartamentos. Consta de dos habitaciones bien equipadas, 2 baños y una sala con cocina integrada. Camas cómodas, buen sofá y una televisión fabulosa. Esta en un bajo que da a la zona del jardín y piscina que es muy bonita. Tiene aparcamiento en el recinto con seguridad.

La limpieza es mejorable, y sobre todo el equipamiento de la cocina. Se echa de menos más menaje, toallas y papel higiénico

Muy amplio, buena ubicación, cuabta con todos los servicios y privacidad

Algunos dias nos tocó el agua muy fría en la regadera

es tranquilo el lugar y el personal del acceso es muy amable, tambien el anfitrion se porto muy bien !

fallas en lavadora , boiler , las camas muy incomodas, faltan mas platos, sartenes , cucharas, tenedores y solo hay tv en la sala ( deben de tener en habitaciones ) . falta cambio de toallas cada dos dias por lo menos ya que tienes que quedarte sin toallas desde la mañana para que te las entreguen por la noche !

El departamento es bonito y comodo. Ademas de limpio. Lo senti seguro. Y definitivamente la persona que administra el depto. Tuvo las mejores atenciones. Se nos quedo olvidado algo muy valioso para mi y nos lo regresaron. Toda la atencion. Muchisimas gracias sra. Ninfa

Todo estuvo bien.

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****DANGEROUS AND UNSAFE PROPERTY**** On day 2 whilst preparing evening dinner, the bottom half of the oven unexpectedly exploded with flames and smoke EVERYWHERE!!! We had no idea what was going on, we rushed around looking for a fire extinguisher- NONE - we looked for a fire blanket - NONE We had to put the fire out ourselves with tea towels we dampened with water. The husband of the property eventually turned up after I called and text several times and he pulled out the items that were in the oven and there was a glass bottle that had smashed, plastic shampoo bottles and an aerosol can!! What on earth flammables!! AND THIS IS WHAT CAUSED THE EXPLOSION and nearly scarred my family for life if we were standing in front of the oven!! Our daughters were left so so scared and hardly slept that night fretting and shaking!. We asked the hosts the following morning to please understand that we needed to leave and requested a refund or part refund because our daughters were terrified every time we went into the kitchen something bad was going to happen. The hosts ignored all of our texts and phone calls from this point. We contacted Booking.com and they said they could not help, they basically only advertise the properties on the website, WOW!! SO THE MORAL OF THE STORY HERE IS DO NOT BOOK ANYTHING WITH BOOKING.COM because they hold no responsibility and will not help you at ALL - lesson learnt!! Other things to note: this accommodation is on the ground floor and roaches are very much a part of your stay, the washing machine although not listed was told via text it would be available to use whilst a part was replaced, this never happened and had to pay for laundry services (expensive for the area). The complex is not in a good location- just the mall 15 minute walk via busy highways so don’t let the name fool you, it’s a taxi ride to anything decent and quite isolating, so get your pesos ready because it will all add up.

La ubicación está Serca de todo y la cocina está muy bien equipada

Los baños algo pequeños Fuera de eso todo excelente