7Stonez Suites Windmill Genting Highlands

Like it

NOTHING

⭐ 1/5 – Worst stay I have ever experienced I rarely leave negative reviews, but this experience was extremely disappointing and future guests deserve to know what they may be walking into. The check-in process was already a bad start. Although check-in was supposed to be in the afternoon, we had to wait until around 4pm just to receive the unit number and keys. After a long journey to Genting, the last thing anyone wants is to be left waiting with no proper update. When we finally entered the unit, we were shocked by the condition of the property. The accommodation was dirty, poorly maintained, and completely different from the standard we expected based on the listing. Some of the issues we found included: * Mold and dirt around the unit * Insects present inside the property * A refrigerator that appeared unclean and poorly maintained * Dusty beds and stained bedding * Torn and stained curtains * An oily and dirty gas stove * Bathrooms with a strong unpleasant odor resembling urine and stagnant waste * Excessive dust throughout the unit * Water heater issues that made the stay even more uncomfortable One member of our group suffers from dust allergies and started experiencing symptoms shortly after entering the unit. We immediately contacted the management and requested either a replacement unit or a refund. Both requests were refused. We were informed that no other units were available and that a refund could not be processed at that time. The response from management was slow and frustrating. We spent hours waiting for assistance. Housekeeping only arrived very late at night, close to midnight. Unfortunately, the cleaning carried out did not resolve the main hygiene concerns. The bathroom odor remained, and the overall condition of the unit was still unacceptable. To make matters worse, the housekeeping staff left without properly updating us on what had been done.

Tempat yang bersih dan lokasi yg strategik

Tidak dapat check in mengikut waktu ditetapkan, tv rosak..respon servis untuk customer lambat bila buat aduan

Everything is perfect.

Nothing

Location, parking, easy check in check out.

Bedroom: Dust on bedroom walls, doors, lampshades and dining lights. Cabinets has mould smell. Moulds on bathroom tiles, toilet seat were unclean. May need to add shower curtain to prevent wetness all over the bathroom floor. Living room : Has no blackout curtains. TV has only local channels. Kitchen: Has small roaches. Gym access not included in the card.