Portfolio Apartments - Welwyn Business Park

The location was good. With car park, and security.

The pictures are deceiving. The mattress was awful.. we could feel the springs in our back. 2 sleepless nights. Did not get as per booking. No dining table. No desk( was delivered later) the kettle and toaster was filthy. Wasn't cleaned to a good standard as advertised. Light bulb hanging from the socket. ( was fixed later ) but should have been before we arrived. They need to remove the accreditation from their pics. Very misleading. Not worth the money. The beds are what you get in a 1 start accommodations. Very disappointed for the amount of money we paid.

Able to relax, reset - do laundry easy access to city

Very loud AC fan

The Apartment was spacious and had everything we needed for the three of us to stay comfortably. While the property did not have a reception, management always answered all our questions in a timely manner.

Good location Comfortable Clear instructions for self check in

I arrived on Monday and signaled that one window blind was blocked. I sent photos with lear explanations of whatvthe issue was. Since I was on ground floor, anyone passing by outside could see me inside. It took until Thursday for someone to come, only to fix something else that was irrelevant. So the issue stayed and I leftbon Friday morning. The rest was ok so I still put an 7

Heating system and refund policy, don't revived any information about refound

the location was perfect the staff at the other end of the telephone were very nice the venue is very nice in side the entrance halls near the local shops and pub for lunches

flat was too small no dinning room my sister could not sit on the bar stools which was not suitable for older people not very clean e.g. tops of microwave and coffee machine covered in dust bed linen was ripped at the seams we paid more money this time round for a poorer quality