Ansitz Velseck-Residence Hotel

View spa and room size

Breakfast

The hotel was beautiful. the views from the apartment room was something we will remember forever. Property is very well taken care of and also has an indoor garage which was very comfortable

We were very disappointed with how we were welcomed and later treated by the host. Upon arrival, we noticed immediate hostility from the host, who we understand is the owner of the property. He walked us through the apartment and gave us all the information very quickly and in Italian. He told one of the guests that she should "really educate herself on saunas" just because she asked if she could enter the sauna in her swimwear when she said she was uncomfortable going nude (the host said that the sauna was a nude area). We understood his position, but he did not need to be so passive agressive. When we asked for a recap of some information, the host would always say "as I already told you..." and proceeded to give us the information with quite an arrogant tone. To add insult to injury, the night before we were meant to check out, we had an accident with our car and we were stranded on a main road about half an hour from the area. We called the hotel hoping they could assist us with booking us a taxi to come to the hotel and a taxi the next day to the airport, and instead of assistance, he was more concerned for the pending bill we had with him. He gave us a number which was unavailable and refused to help us any further until he was paid for the dinner we had. He exerted frustration at us for something that was completely out of our control. He ended the call by warning us to call him as soon as we got home that night to ensure that we did not run off without payment. We called him as soon as we arrived (10PM) after a 4 hour breakdown, wanting nothing more to do with this man after such an outrageous reaction at people who were only asking for help. We were very disappointed in his language and behaviour toward us. We saw previous reviews commenting about his behaviour, but we kept an open mind, until we were treated so poorly. In the host's own words, he could use some lessons on hospitality. A bitter end to an otherwise lovely stay.

Eine außergewöhnliche Lage mit super Blick auf sowohl Bozen als den Rosengarten und Marmolada Massiv. Moderne Zimmer mit atemberaubenden Blick. Schöner Pool und Saunen mit fantastischen Aussicht. Super Wanderwege direkt von der Unterkunft aus

Nicht alle Zimmer können mit Hund belegt werden. Daher vorher in der Unterkunft nachfragen. Schade, dass man das Frühstück nicht auf der „Abendessen“ Veranda genießen kann.

Sehr nettes Personal, leckeres Essen und eine traumhafte Lage!

Super ruhige Lage mit bestem Blick auf den Rosengarten, Lattemar und die Alpen. Abendessen im Anbau mit Rumdumblick ist einmalig. Topp saniertes und umgebaute Wohlfühloase. Mit viel Herzblut und Topp abgestimmtes Konzept. Beim Wandern entdeckt, da mussten wir ne Woche hin, Erwartungen übertroffen. Danke!

Loved the location (incredible views, day hikes possible from the property into a number of directions and at different levels of difficulty), the hotel offers very large rooms including a huge bed, a terrace/balcony and privacy. The kitchen in the room is great and fully equipped and the onsite restaurant is highly recommended. All staff are very attentive and friendly.

we loved it all

We loved the location and view, the pool, the food and the interior design of our room. The staff working at the restaurant is professional and friendly.

We liked everything. However, even though it’s a residence and not a hotel, from a customer perspective I would recommend including daily cleaning in the services, to improve the customer experience.

Upon arrival we knew it would be a wonderful experience, the place is fenius loci. It is incredible to see the beauty of the mountains after the sunrise. At the same time we got an upgraded room from the owner after some system problem. Everything was clean, brand new. The room was super equipped and the kitchen and the overall room. The wellness and the pool were great - big with panoramic view. Tasty breakfasts and great meals. Nice and helpful staff, even gam worked Slovaks so there was no language barrier. I really have nothing to complain about, I can only recommend it especially for couples and when you want to have peace and quiet it is exactly the place where it is not crowded. At the same time, the hotel puts the emphasis on sustainability - water from the mountains, solar systems. I have no words for a really incredible experience. I recommend 12/10

X