L'Étoile Bleue - plein centre de Saint-Gilles avec vue imprenable

L’appartement est conforme aux photos. Il est agréable et bien décoré, rien à redire sur le logement lui-même.

Le logement n’était pas vraiment propre, notamment la vaisselle. . Le linge de maison est vieux, rêche et de mauvaise qualité : serviettes petites et dures, draps usés. . Le système de récupération des clés est aberrant : les clés sont à plusieurs kilomètres, dans un lieu sans stationnement pratique. . Le check-in / check-out est mal conçu : état des lieux en ligne imposé dans les 4 heures suivant l’arrivée, sans agent sur place, ni assistance réelle. . L’appartement est totalement dépourvu d’équipements de base : pas de détergent, pas de capsules pour le lave-vaisselle, pas même une bouteille d’eau à l’arrivée. Les rouleaux de papier toilette étaient comptés, et nous avons dû en racheter à nos frais alors que nous étions cinq. . Le service client est lent, impersonnel et difficile à joindre. . Les frais de gestion sont excessifs (près de 50 % du prix total) pour un service quasi inexistant. . Le livret numérique est mal conçu, confus et inutile. . Et enfin, le dépôt de garantie de 600 € reste bloqué pendant un mois après le départ, alors qu’il suffirait à l’agence de le libérer immédiatement après vérification. C’est inacceptable et totalement non professionnel.

The view from the terrasse was amazing, also the extraordinary concept of the two levels of the appartment as an architectural feature was really cool. The appartment was very stylish and decorated with love for details in a very tasteful manner. The appartment is situated directly in the city centre, everything is closeby (beach, dive centre, restaurants, tourist office just below) only for a larger grocery store you need to drive a little while.

The key management was horribly done. Booking already offers a safe money transfer, but this landlord needed an extra safety level, by asking a separate company to organise the deposit transfer. I got loaded with the same message the days before about that my staying soon starts, and somewhere in the middle of these messages was a request for the deposit transfer. So we drove 8min. (by car) from the flat to the adress to get the keys to stand in front of many key locks, and I had to call this company, only to be let known, that the deposit was not payed. Well in the end all went well, but it was very confusing to get to this lock code. There is definately need for action! Also I do not understand why one has to drive so far to get the keys, why not lock it in the house? You get a code to get inside the building and then you need to use the keys. For the return of the keys you have to drive back to those lockers. What if you are traveling without a car? The buses do not drive that frequent. We found it unnecessarily complicated. Another thing which was a real trouble in the entire building it seems were those loads of ants! (Even a graffity about ants downstairs tells about the problem in this building). We realised later these tiny creatures are to be found everywhere also in grocery stores, but not in this amount as it was in this flat. In every room (bathrooms, livingroom, bedrooms but mostly in the kitchen). We could not leave any food anywhere open. It was disgusting. And the last things that needs improvement was the kitchen, I mean if I offer an equiped kitchen, Please also add at least some things to really wash and dry the dishes and also make sure the sink does not mold. The black spots did not recently occure! Again disgusting!

Incredible location, just a 5 minute walk from the beach and wide choice of restaurants around. The balcony is just amazing! The view is really beautiful and it’s the perfect place to have meals. The rooms were beautifully decorated and bathrooms modern and clean.

It’s great that they had a washing machine but we weren’t provided with laundry detergent and kitchen paper. As overseas travelers on holidays for 1 week, it’s hard to buy these as we couldn’t bring them back with us.