Villa Terme Padova-Relax & Wellness

THIS IS A SCAM. We booked and PAID for accomodation then were told mere HOURS before check in that the property had been double booked. I HAVE STILL NOT RECEIVED A REFUND days later, nor have I had any further communication from the property manager. I have reported this host and am working with booking.com to facilitate a refund. DO NOT BOOK

For someone with a car, the house is in a good location with shops, restaurants and supermarkets near by. Good bedding and towels. The house was clean, good Wi-Fi. Confy sofas and good furniture. TV worked fine but as I could see, only Italian channels.

The showers in the house are not working properly, low water pressure upstairs, sometimes the water wasn't hot at all. The house has eco, so all the noises can be heard wherever you are. No garden. No washing machine. No tea towels. No soap in the bathrooms. We didn't manage to work the air-condition out, so for us the house was cold. The coffee didn't have the coffee refill, so no coffee. The main entrance doesn't have lighting and there is an step that some of us fell when getting into the house. The instructions where to find the keys were not clear, eventually we found them. No private parking, we had to park the car on the street.

No washing machine, although it was supposed to be there according to booking.com. Neighbour was not friendly, tv didn’t work.

The villa is very spacious with a beautiful interior and cozy terraces. The host is very kind. We appreciated our stay, but...

The wifi didn't function, and there was no available TV in the sitting room. There was no hot water pressure in the bathroom that was uncomfortable for our big family. No washing machine, unfortunately I haven't found it 😕 but it is mentioned in the list of conveniences

Very well equipped house, the kitchen had nice utensils and pots and pans and plates. The beds were extremely comfortable, the sheets were lovely and the bath towels and hand towels were very good quality. Nothing cheap about the place. it felt like a home that had been lived in and attention to many of the details was in evidence. It was not just a cheap rental with IKEA furniture.

I had to send 9 messages to the property to find out how the check in. She finally responded only after I contacted Booking.com customer service. First time in all my years using this site did I have to contact customer service. I found the keys by accident. The air quality was rated purple—dangerous particle pollution. We left a day early due to the horrible pollution

Beautiful house, very comfy, a super welcoming host who provided us with a bottle of local prosecco