Luminosissimo grande appartamento nel centro di Palermo

The apartment is gorgeous and very well equipped and maintained. The management staff, Roberto in particular, was an outstanding host. He was a pleasure work with, very responsive, very professional, and always had the guest's best interests in mind.

The lighting in the stairwells. At night, the hallways and stairwells are not well lit and the lights go out unexpectedly as they are on timers leaving one in the pitch dark. It can be a dangerous situation.

Beautiful spacious apartment in the heart of Palermo within walking distance of the main tourist attractions, bars & restaurants. Comfortable beds& small but well equipped kitchen.

Water pressure in the shower wasn’t the best but the pressure in the bath was ok & with 2 bathrooms we managed perfectly well. Parking was a little tricky but we eventually found space nearby (blue parking bays on the street) & the app was easy to use for payment (there is also underground parking next to apartment but expensive @€3/hr)

Huge apartment, well positioned, spotlessly clean, in a upmarket area. Easy access to the centre, busy street but quiet at night. Great and communicative host.

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Great Apartment in the center of the city!

Large, bright, clean apartment with everything you need. Comfortable bedrooms, no noise from the street! Great area, quiet and at the same time right in the center, 10 minutes walk to the old town. There are good cafes, restaurants and shops around. The building is safe and has an elevator, which is very important for heavy luggage. Super host, attentive and supportive. Many thanks to her!

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Location and size of the apartment

No hot water for the first 2 days. When I messaged the host the morning after our arrival, all she did was ask my why I didn’t advise of this sooner.. I had arrived the day before at 4 pm and showered later that evening..when I sent her the message the next morning, she said it was too late to fix anything in that day but that she would send someone over the following day, which she did as promised. For the first 2 days, the electricity kept going off every few minutes, which meant we had to turn the breaker on each time (imagine during the night..). When the electrician came the next morning, he said it was expected because all the air conditioners were on at the same time. We never touched anything, they were all on to begin with. We did not know this. Had the host arranged for a proper check in, and not just have someone who rudely threw the keys at us and pointed to the building, we would have received proper instructions, and perhaps checked that we had hot water! In addition, it is a rule in Italy for a host to gather photos of guest passports. Instead of doing this at check in (again no proper check in), the host asked us to send pics by whattsapp, which I refused for obvious security reasons. She then threatened me to call the police on us!!! We then received a message by booking.com and finally understood that we could safely upload our passport pics on the booking.com app secure platform, which we did. I think that an in-person check-in would have prevented all these issues from happening. The host would have oriented us to the hot water tank, the electricity panel, taken our passport photos. They have a beautiful, large and clean apartment. A real gem very well located. Attention and being polite to guests would be helpful in the future.

Large apartment with two separate bedrooms and two bathrooms and several living and dining areas. Quiet and private apartment, centrally located. Will come back next time in Palermo!