Crown8 Suite (Sunrise & City View)@Empire City

The host in the beginning was nice, showing the directions to reach the place and PROMISE to return the deposit (100RM) upon checking out. However, when I arrived at the room, the floor was very sticky from accumulated oiliness or dirtiness; the toilet was even worse, it had insects crawling and the basin was disgusting to use; besides, there were stains, hair and food crumbs everywhere. DON'T TRUST THE PICTURES. All the pictures listed are to show superficial and disguised hygiene, when you are there, you will surely understand it is just superficial, you can't use anything by any basic hygiene standards. I quickly understood it was not a matter of asking the cleaning staff to come clean again, it was too bad of a hygiene situation. So I returned the keys and asked the host to refund me. He did not say a word, during subsequent days I called him many many times, but he never responded. I checked out on the same day of checking in. Until today, he did not even return the deposit--the bare minimum.

Facilities

Great service

Beautiful place. Beautiful view. Clean

Unable to access Netflix, no response from owner when we asked on how to manage the facility

Normal

Normal