Grand Medini by RR JBcity

Very disappointing experience. Upon check-in at around 3:30 PM, we found that all three air-conditioning units in the apartment were not working. We immediately reported the issue, but all communication was handled through an AI WhatsApp system that was unable to provide proper assistance. Multiple calls to the customer service numbers provided were never answered. A technician, Daniel, contacted us about an hour later and confirmed that all three air-conditioning units were faulty. However, despite this confirmation, there was no follow-up from customer service for several hours. Even when I contacted the WhatsApp support again around 8:00 PM, the system appeared unaware of the issue and provided no meaningful update. After exhausting all available customer service channels, I had to contact the technician directly once more and ask for his help in reaching the management. Only then did I finally receive assistance. The matter was not resolved until approximately 9:45 PM. While technical issues can happen, what is unacceptable is the complete lack of responsive customer support. Guests should not have to rely on a technician to reach management when urgent accommodation issues arise. The apartment became uncomfortable for most of the evening, and the overall experience was frustrating and stressful. I am extremely dissatisfied with the service provided and would not choose to stay here again.

everything was easy from entry to key access and room. clean big space, great for a quick getaway

nothing

Location, cleanliness and helpful staff

Unable to use Gym and Indoor play