Portovita Towers

What I liked most about my stay was the excellent service provided by Ate Mona and Ate Janet. They were very kind, accommodating, and easy to communicate with. They have always been my contacts whenever I book at this hotel. I keep coming back to this place because of the quality of the accommodations. The unit is spacious, clean, and well-maintained. The pool is also large and perfect for relaxation. Another thing I appreciate is the location, as it is very accessible to nearby establishments such as malls, restaurants, and fast-food chains. Because of my consistently positive experiences, I have also recommended this place to my friends and family. Overall, it is a great place for a staycation, and I always enjoy my stay here. ⭐⭐⭐⭐⭐

However, I would also like to share some concerns regarding our recent stay. The security guard at the lobby yesterday seemed quite unfriendly, and the staff assigned to the pool also appeared strict and unapproachable. (Masungit po yung guard kahapon MAY 30, 2026) In fact, the lobby guard initially told us that only unit owners were allowed to use the swimming pool on weekends, which made us feel discouraged from swimming. Fortunately, the staff at the office were kind and accommodating and were able to clarify the situation. We were also informed that there is a rule limiting the pool to only 40 swimmers per day, and once that capacity is reached, no additional guests are allowed to enter. While we understand the need for rules and crowd control, we hope that these policies can be communicated more clearly and in a friendlier manner to guests. Aside from this concern, our overall stay was still pleasant, and we appreciate the assistance provided by the office staff.

Accessible

Near

Very disappointing experience. I never received any check-in instructions, access code, or communication from the host prior to check-in, so there was no clear way to access the unit. I also did not receive any follow-up or assistance during the supposed stay. When I reached out afterward to request consideration for a refund since I was unable to use the property at all, they refused and said they were unaware I did not stay there. Communication and guest support need major improvement.

None

Almost all

Convinient location and close to where we need to be.