Albufeira Beach Apartment

Everything from a great property to the service from the agency. I was also allowed to leave my cases in the property until my taxi arrived at 2pm.

ideal location, perfect in fact, comfortable apartment and easy access .

The main bedroom double bed was broken on our arrival. We immediately informed the hosts - we took pictures and sent them to the host. The host said that was quite strange because no one had complained before and he couldn't see from the pictures what the problem was. Almost not believing there was a problem and not taking us seriously. They said the cleaner would come and inspect it but did not arrive as she couldn't get there. We had no option but to sleep on the bed as it was now getting late in the day. The next morning the cleaner arrived and took the mattress off and we all saw that the centre leg of the bedframe was completely broken. We had assumed it was maybe the mattress that was the problem. We had very bad back pain the next morning due to the collapsed bed as we both suffer from back pain issues. My wife has had a back operation and we both receive regular treatments for ongoing back pain. We were then informed in the morning that arrangements were to be made for alterative accommodation, but nothing was forthcoming by midday. We were out for most of the day on our travel itinerary and when we retuned at 7pm there was no communication at all about any accommodation arrangements. The host said it was booking.com responsibility and booking said it was the owner/host to take care of. As it was now late we had no choice but to sleep on the floor. The hosts were not polite and had a bad attitude and I have to say the worst service we have ever experienced. We then received a request the next day from the property owner to pay for the broken bed, which was clearly not damaged by us at all - we reported this immediately on our arrival. We did not know what the problem was and can't be expected to remove the mattress and do an inspection. This should be part of the pre check in process before the guests arrival. All in all a most unsatisfactory experience and a very unpleasant few days to what was otherwise a nice holiday in Portugal.

The property is gorgeous, well equipped, nicely decorated, has a nice balcony, very clean and spacious. Highly recommended.

Excellent location near the beach, restaurants & an excellent supermarket. Very comfortable apartment in a quiet location. It was very well equipped with everything needed for a stay be it short or long. Having a large balcony (with furniture) that got the sun all day was an added bonus - it was like having an extra room! The owner was extremely helpful and was always available to answer queries & immediately sorted out one small issue we had.

Nothing!!