Cozy and confortable your Alfama story

Owner responsive to all the issues with prompt communication as property has many issues!

Upon entering property noticed sewage type of odour, property has to have open windows and dehumidifier provided to be constantly left on to minimise odours. KITCHEN - there were no cleaning products. Only a dirty open sponge and a small amount of dishwashing which was mainly diluted with water. Minimal amount of crockery which half were chipped and cut my fingers when trying to clean them. Worn frypan which was not suitable to use to cook our breakfast. Fridge was not working which causes immense issues due to medication needed to be stored. The toaster timer was not working therefore burning our toast. BATHROOM- mouldy shower unsanitary which was blocked and kept flooding after a few minutes of showering and also basin. A small amount of water diluted hand soap not suitable to even wash hands. Bathroom overall very small and tight. The towels provided were very worn and terrible quality and required replacing. The apartment looked nothing like the photos and in need of maintenance with flooring lifting and bad quality linen and no mattress protector in bed and required repaint. On our first day we had to quickly buy some cleaning products due to state of shower to try and disinfect and clean in order to have a quick shower and also cleaning products for kitchen. Note the owner reimbursed straight away upon request. It is disappointing that the whole stay was very bad and really dampened our holiday in Lisbon and would recommend that the owners take care in reinvesting and upkeep if the property. I would never recommend anyone to stay there.

WIFI is decent.

PLEASE BE AWARE AND DO NOT BOOK THIS ACCOMMODATION! DON’T MAKE THE SAME MISTAKE AS WE DID. The place is infested with flees, the shower drain does not work, there is a sewer smell, the toilet brush is absolutely filthy, the whole place is disgusting and the host shouted to me on the phone! The pictures on the advert are very deceiving. Only someone who really does not care about customer satisfaction would be okay renting out a place in this condition. He is probably going to reply to this review saying that he solved the issues or tried to solve them during our stay. BUT HE DID NOTHING! He answered the phone once and shouted to me. He said we should leave if we did not like it without offering a refund. That was all the help we got during our stay. He ignored all the customer service requests and let us waiting. After three days of trying to find a solution about the flees through customer service, he said we could only get a refund for the final night because we were to late informing him! This is a lie, because we had already send the pictures with the flees when we arrived. Eventually we had to find another place ourselves. On top of it all, after checkout, he sent us an email, demanding a 5 star review! What a disgrace. This is a host who does not live in Portugal, is unreachable, he is rude, he lies and deceives and he does not care about his guests. I have travelled all over the world and this has seriously been the worst accommodation I have ever stayed in! Please be informed with this review and stay somewhere else! Also please be careful with the other properties he owns.

The location in Alfama was perfect. Initially arriving we were unsure if we had selected a good location or not but by the end of the stay we were delighted with the location. The facilities in the room are great, you can cook and do everything needed for a stay in Lisbon. I would suggest staying elsewhere if you wanted to work in your accommodation aswel but it was perfect for us.

Not much to be honest. I think it is similar to most properties in the area.

The location

Direct rooms on street site, eg people smoking in front of your bedroom

Good location, good value for money

The room is tiny, from the pictures it‘s hard to see how small it really is!

Amazing location, easy to find, all what you need in 18m2 :)